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Search Results for: personal development plan

Bryan’s Story

I’m Bryan Paul Buckley – an entrepreneur, energy coach, and speaker. I work with business professionals who want to be challenged, motivated, and inspired.

My goal is simple: to help you find and develop your energy edge so you can be more productive, feel energized, and do your best work.

I do this by helping you implement The Energy Cycle Framework of REST (sleep / breaks / downtime) to REFUEL (nutrition / fitness / personal development plan) to RE-ENGAGE (plan / implement / evaluate).

But why does helping you improve your energy matter to me…?

My Story.

My education and work experience have been eclectic. As a result, I’ve worked in everything from non-profit and ministry to corporate. My passion has always been learning new things, which is reflected in my career.

Born in the Chicago land area, I was raised in a very prominent home where the Buckley name held huge street credibility. While it had its perks, it was also a huge responsibility to maintain a persona defined by my father.

This sparked a drive in me to make my own name and mark. My first opportunity to do this was in the fall of 1988 when I attended Liberty University. My own mark meant excelling in all I did on my own terms, from sports, to academics and leadership. I earned top honors in my studies and was elected Junior Class President and Student Body Vice President.

Those who knew me in my 20s and 30s would describe me as a Type A person driven to succeed at all costs. Sleep was optional and my theme was just get it done, “no matter what.” I was in search of my performance edge and willing to pay anything for it. And oh, I would.

When You Live Fast, You Crash Hard.

In 2011, my body stated kicking back. Doctors couldn’t find anything wrong which was good and bad news.

But I knew.

And, I chose to ignore it since there was too much to do and not enough time to do it. To be honest, I didn’t want to stop and rest.

My identity was in my drive and producing results. What would happen if I fell behind? What if I was no longer needed?

Then it happened – the crash. It was like a high performance car driver always doing a 100 taking a sharp curve at 70 marked for 30 and hitting the wall. This time it hit back and I didn’t get up quickly. C’mon man.

Something was seriously wrong.

In March 2015, the energizer bunny energy was now sold separately. No more workouts, marathons, and little sleep. Everything took longer and my symptoms were paralyzing.

And of course I didn’t want anyone to know. Pride anyone?

Cheap Gas and No Maintenance.

This high performer was sidelined. Using cheap gas, ignoring maintenance and wanting every repair quick and inexpensive just to “get back out there” was to my demise.

The hard driving me was a thing of the past.

But how could this be? I was only 45 and although I could still get more done than most people, it was not at my “high performance” pace and energy level. This Superman found his kryptonite and I’m allergic to kryptonite. Not cool.

I was almost 30 pounds over-weight, felt horrible, and didn’t have the energy to do anything about it. Just lovely.

Ever Heard of “Adrenal Fatigue?” I Hadn’t.

At some point in life, everyone needs a coach, mentor or guide and this high performer was finally ready. My stress and pace had damaged my adrenal glands that produced my energy. Something had to change or it would literally shut my body down.

With my life physically and emotionally on a downward spiral, I reached out for help from a good friend who had been in my situation but even worse. Telling her was like the dam breaking. Fortunately for me she knew the symptoms and even better, the solutions.

To be honest, this really scared me. I was the sole provider for my family and was literally forced to change. Everyone always saw me as the person with unlimited energy and now I was, well, human.

This was not going to be a quick fix. I had blown an engine and needed to learn how run the race differently.

Rested, Refueled, and Re-engaged.

My life completely changed by learning how to sleep (for the first time since college), take breaks, and planning downtime. You just never hear of high performers resting.

I also learned proper nutrition, fitness, and energy creating activities to refuel my body and energy to re-engage back in life every single day.

As a result, my health and energy has been coming back and the weight is gone. I’m finally getting my girlish figure back along with my confidence.

My experience and learning has created a passion in me to help others find and develop their “energy edge” so they can maximize their productivity and excel in what they feel called to do in life. As a result, I can help save time and increase impact. Isn’t that what we want in the end?

Your energy is the key to your ultimate productivity. I learned the hard way. I want to teach you the lessons learned and the secret sauce.

(Click here to read the detailed My Story version…)

Family Matters.

Buckley Fam Superhero

 

We live by the following mission statement:

Buckley Vision #3

And we also have the following family values:

Be Generous
Be Grateful
Be Respectful
Be Responsible
Be Honest
Be Hardworking

Most of all, we do life together…

If you would like to work with me or contact me, CLICK HERE

Start Here

If you’re like most business professionals, you’re passionate about your work. You are driven to succeed in every area of your life but often, some areas suffer due to what it takes to make it in the business world. You want to make an impact and not lose yourself in the process.

But everyday your biggest challenge is not time but energy. You could have all the time in the world and no energy, little to nothing gets done. You push through the tired which then takes twice as long, half as good, and full price on frustration.

Does This Sound Like You:

  • working at an unsustainable pace that will supposedly end soon but never does
  • absolutely no downtime and feel torn between your work and your family
  • sleep is far from quality and you don’t know how to really rest
  • out of shape and don’t feel good about yourself
  • rundown or even burned out right now

You’re definitely not alone and most entrepreneurs feel this way as well.

I Can Relate.

I know what it feels like to not know how to rest, 30+ pounds overweight, zero energy and all before noon.

On Monday.

I struggled to find the energy needed to do all that was required at work and at home. It’s difficult and lonely.

Most of my life I’ve gone 100 mph going as long and hard as I could until I took a curve at 70 marked 30 and crashed. Seriously, man. I relied on cheap gas and ignored any and all maintenance my body. If I needed a repair, I wanted it quick and low cost, just get me back on the road. I don’t have time for a pit stop! My pace proved unsustainable and was my ultimate demise.

But It Doesn’t Have To Be This Way.

I’ve learned (unfortunately the hard way) resting and refueling the right way is the secret sauce to greater energy. Out of years of experience, I’ve developed a customized process that will give you an energy edge to save you time and increase results. It takes work. No microwave solution but will prove incredible results for the committed. If I can overcome at the extreme condition I found myself in, it can definitely work for you. I encourage you to read my personal story here in the About Page.

The Exhaustion Cycle

Most high performers have been or live somewhere within The Exhaustion Cycle.

It starts subtle with just being busy but soon leads to feeling beatdown. And without something, anything changing, burnout is where you end up. Been there?

Bryan-Paul-Buckley---Exhaustion-Cycle

The Energy Cycle

But healthy high performers who have found and developed their energy edge maximize The Energy Cycle.

They take the necessary time and actions to do what it takes to go pro so they can accomplish what they want to in their lives.

Bryan-Paul-Buckley---Energy-Cycle5 Good Reasons We Should Talk Today.

1-iconYou need to get in shape, man. You may be carrying a 20 or 30 lb. dumbbell (or more) around and it’s only getting worse

2-iconYou need to learn how to rest in a way that recharges your body and your mind to sustain the demands of an entrepreneur

3-iconYou need someone to look at your schedule and help you to redesign the rhythms of your life

4-iconYou need someone to challenge you (C’mon Man!) and celebrate with you (Mad Kudos, Bro!)

5-iconYou’ve tried this on your own for FAR TOO LONG and nowhere close to where you ultimately want to be right now

My Most Popular Blog Posts.

If you’re new to my site, (thank you Dr. Obvious since I’m on this page!) here are some suggestions on the most searched and read posts:

Nutrition

  • Four Words That Could Change Your Nutrition Mindset
  • Five Dangers of Desktop Dining That Will Eat Your Productivity for Lunch
  • Three Keystone Habits to Creating a Nutrition Mindset

Fitness

  • Four Ways to Get You to Move More Within Your Day
  • The Biggest Daily Lie I Tell Myself
  • 3 Reasons Why You Must Have a Fitness Goal This Year

Rest

  • Three Decisions That Will Make or Break a Good Night Sleep
  • Why Taking a Break Actually Increases Productivity

Planning

  • Four Simple and Effective Steps to Begin Planning Your Day
  • Are You Maximizing or Wasting the 1st Hour of the Day?
  • How to Effectively Close Shop at the End of the Day

Productivity

  • How to Implement Think Space Without Thinking
  • Why Batching Tasks May Be Your Next Productivity Secret Weapon
  • Why the Strategy of Time Blocks Will Dramatically Change Your Productivity

Personal Development

  • Are You Reading More Than the Average Professional?
  • 3 Steps to a Mobile Classroom
  • How to Create a Personal Development Plan in Five Crucial Steps

Additional Information
(at no additional charge, of course)

I encourage you to check out the following information on this site:

About Page – Get a feel for me personally, my journey, why this even matters to me, and how to contact me

Work With Me – I absolutely love the motivated who are willing to grow and change. There are a few ways to work with me and this page will give you a description

Resources – Here you’ll find everything from books to products and services I highly recommend. And I have a link to take all of the research out of the process. I know, too generous. You’re killing me Smalls. (can you name the movie reference? If so, email me and let me know. We’ll be new BFFs)

Seven Things I Do On Every Flight

This article is brought to you by the book, Beyond Travel by Marcey Rader. An absolute must-read for a business traveler from my mentor and now friend.

 

Most business travelers have one thing in common and that is they’re on an airplane. But how they use their time on the flight is where things change.

How we use our time is a very personal thing. Not convinced? Tell someone they’re not using their time wisely and just wait for THAT response.

I suggest stepping back or getting ready for the inner defense attorney in them to come pouring out.

And since I’m a student of road warriors as a business travel performance expert, I’m always watching, listening, and learning how they spend their time.

One of the best labs for this observation is the airplane, imagine that.

You can tell who is on the plane for business travel and who is there for leisure.

The ones that stand out as the business traveler use their time doing three primary things:
1. To Work
2. To Watch Something
3. To Sleep

They sleep because they’re exhausted before they even land at their destination on the very 1st day of the trip, We know how THAT story goes, and it’s not the ideal way to start your Anchor Day.

I’m often either asked how I spend my time on a plane and/or those around me comment on my use of time on the flight.

Let me give you a money PRO TIP this early in the article.

Create Your Flight Plan.

A pilot has a flight plan and so should you. Both take you from one place to the other.

This is the exact opposite of most road warriors.

Again, what do they do?

Work
Watch Something
Sleep

Some multi-task and are somehow able to do all three at the same time… but do none of them well.

Have you seen that guy or girl? Is that you?

If it’s an early flight, they’re knocked out before the flight even takes off.

When they awaken from their coma nap with award mocking, I mean marvelous hair, they crack open their laptop and randomly go at it.

Then they get bored and start to watch something.

That’s more of a Flight “C’mon Man” than a Flight Plan.

And I’ve found there are four arguments with business travelers on whose time it really is on a flight:

  1. The company time – no matter what time you’re on a flight (I’ve worked for companies like that and despised it by the way)
  2. The company’s time during normal business hours (and is there such a thing on the road?)
  3. The company and your time as long as you get your work done
  4. YOUR time and only your time unless you choose to use YOUR time for work – after all, business and personal hours are easily blurred on the road

No matter where you stand on the four arguments, the point is you need a plan and I propose…

The Elite Road Warrior Flight Plan which has the following three elements:

  1. What you’re going to do
  2. The order you’re going to do it
  3. Approximate times

The moral of the story here, Road Warriors, is whatever you do, you do on purpose.

If you work, you know…

  1. What you’re going to do
  2. The order you’re going to do it
  3. Approximate times

If it’s a blend (between work and your time), you know…

  1. What you’re going to do
  2. The order you’re going to do it
  3. Approximate times

If it’s only your time…

  1. What you’re going to do
  2. The order you’re going to do it
  3. Approximate times

Why is this so important? Because how we use our time is how we spend our lives, and this includes a flight especially if you fly a ton as I do.

Elite road warriors use their time wisely in their Work, their Health, and their Home Life, the three focus areas.

And it starts with one of my favorite locations to do Focus Work.

  • It’s where the phone doesn’t ring.
  • Someone can’t swing by my office.
  • I can choose to be online or offline.

The following things everyone can do on every single flight no matter if it’s an hour, across the country, or across the ocean.

What changes? The length and frequency.

The longer the flight, the longer each of the following may occur and just how often I choose to do them.

The important point here is what they are.

And remember, our Flight Plan exists of:

  1.  What you’re going to do
  2.  The order you’re going to do it
  3. Approximate times

It’s asking this very critical question:

Where Do I Want This Time to Take Me in the End?

When you land, how did you use your time?

Here are Seven Things I Do On Every Flight

1. Read / Listen

The 1st thing I do every single time is read/listen to a book.

Why first?

Personally, I just can’t get any work done because of all the interruptions of people boarding the plane, getting by me since I prefer the aisle to get up to stand, stretch, and walk.

So, through the years I’ve learned that if I don’t read first thing, I rarely get to it later on, but that’s just me.

I find it also calms my mind and puts me in a place of personal or professional development which is energy habit #5.

Prioritize the important not urgent first.

To be clear, my reading time is boarding time after I find my seat and get situated until once I reach 10K feet. My goal is to have read/listen time.

This part of the flight will always happen: I have to find my seat, everyone else has to find theirs, and they will announce when we hit 10K feet. So, leverage this predictable time to get your read/listen to on.

Challenge: If you’ve not read the Elite Road Warrior book, I challenge you to get it, and dedicate this boarding to 10K time to read the book.

2. Drink Water

Most people avoid water on the plane for a couple of reasons:
1. They say they don’t want to have to get up to go to the bathroom but then will have two cokes or an adult beverage or three.
2. They just don’t drink water normally when they’re on the ground and it’s just not part of their Road Routine.

The reality is you should double your amount of water on the plane. Huh? Why?
When you are on a plane, you’re basically flying in a sky desert, according to Life Hacker, where the humidity hovers around 10- 20%, which is less than the Sahara Desert, crazy enough.
This is due to the plane’s air circulation, or lack thereof.
Compare that to normal humidity, which is between 30-60%, and it’s no wonder you’re more dehydrated on a plane, which is why you often feel a little more fatigued, have headaches, and nausea when flying.
On a plane, if you were to bring a soaking wet washcloth onto the plane, within 90 minutes, it will be completely dry!
According to Dr. Peter Hackett, the director of the Institute for Altitude Medicine, you should drink about 8 ounces of water for every hour you’re in the air. So just plan on drinking twice as much water on a plane when you’re flying.
The last thing I do before boarding the plane is head to the bathroom and try to go (I hear my father say, “Son, just push and try anyway!”), then I fill up my water bottle. It’s the times when I don’t and rely on drink service that we hit turbulence for six hours on a two-hour flight and the flight attendant can’t get up – or can they? Hmm.
And did you know every airline has at least this one thing in common? Free Refills on water.

So, I chug water often and let it do its magic.

Challenge: Drink about 8 ounces of water for every hour you’re in the air.

3. Think Space

What is Think Space? Taking time to think and put your thoughts on paper.

It’s the key element of Process the Thoughts which is the 2nd part of the Invest in You Formula of energy habit 5: Develop.

Why take time for Think Space?

Personally, my brain is always and I mean always going. I need time to get what’s in there, out of there.

I’ve always been good at the 1st part of the Invest in You Formula of Sharpening the Mind by putting things in but not getting things out. Hence the need for Think Space.

What do I use?

The Elite Road Warrior Journal which has two sections: one for Think Space and one for Monitor the Heart (journaling)

How long do I take? Depends on the flight but anywhere from 5 to 30 minutes.

What do I think about?

You name it.

Sometimes it’s just free form. I just open it up and go wherever my mind takes me. And since it’s scary in there, what I think or write about may be all over the place.

But usually 5 minutes or so into Think Space, my mind starts to settle and I think about something specific and process it.

Ideas:

  • Your trip
  • Follow-up
  • Your goals
  • How to connect with family/friends

The point here is leveraging the peace and quiet in the air and creating time to think.

I have a blog post about Think Space along with an entire chapter in the Elite Road Warrior book for more details, examples, etc.

Challenge: plan just 5 minutes to do nothing but think on your next flight and write it down, preferably in the Elite Road Warrior branded journal – just sayin

4. Stand and Stretch

Believe it or not, you’re actually almost completely at the mercy of the seat belt light or everyone else’s sedentary behavior. 30-60 seconds to stand and stretch makes a huge difference every 30 minutes.

Why? Your body gets tight especially the older you are. And your mind gets tired.

I define a break as Move the Body and Rest the Mind. And a break can be a micro-break of 30-60 seconds. Perfect time to stand and stretch.

If you don’t stand and stretch consistently, you’ll be surprised quickly by just how much this one act will do for you on a flight to go back and do whatever you’re doing.

Challenge: commit to take just one stand and stretch break during your next flight

5. Work

This one goes back to the four arguments of whose time is it really on a flight.

If and when I work, I try to leverage this unique time:

  • No phone calls
  • No work chat or texts
  • No stop by your office to chat
  • No WiFi if you want to – if I want to be officially “off the grid”, I can be and ain’t nobody can do anything about it

My guidelines for working on a plane:

  • Have Rules – how long
  • Have a Plan – high leverage tasks
  • Have focus

This can be Deep Work time. If you abide by the guidelines, you can knock out this Time Block of focused, deep work time to make some serious progress.

6. Walk

Every hour or more I get up and am free to move about the cabin as they say.

My water kicks in and it’s go time and I mean literally. It’s a great reminder to stand, stretch, and walk.

I always choose the bathroom in the furthest direction. Why? Get more walking and potentially stand and stretch time if I have to wait.

Again, going back to the definition of a break. Move the Body and Rest the Mind, a walk no matter where you walk is a great catalyst to do both and then come back even more refreshed to get back to the task at hand.

Challenge: commit and take at least one stroll down the aisle during your next flight (if you did #2, drink water, this may just be your trigger reminder)

7. Meditate

Once we’re about to land and the cabin is getting cleaned/ seat trays in their full and upright position, I use this time as a trigger to meditate.

I don’t get down in a lotus position and make a scene to go Zen on everyone. But I do take a few moments to meditate after I put all my gear away.

Why? Get in the right headspace.

I want to get where I’m going prepared, focused, and in the right state of mind.

And this is done by mindfulness.

You can hear more about it on the Elite Road Warrior Podcast episode #27 on why meditation didn’t work for me on the road… (which is a hook title, FYI) so I’m a big believer in the benefits of taking time on a flight to meditate and get my head in the right place.

Because, at least for me, once that plane lands and I stand, it’s go time. To work or head home. Either way, I want to be mindful.

Challenge: take just one minute to try and meditate once your flight begins to descend to become mindful of what’s next after the flight

Honorable Mentions – let me give you three

  1. Watch Something

The default and in the top two tasks most do on a plane.

If and when I watch something, this is my time to binge-watch something. Breaking Bad was my show and now it’s Bosch from Amazon Prime.

Sometimes, especially on a late flight on the way home, it’s nice to zone out to a show or a movie.

There’s nothing wrong with it but to me, it’s a reward once I get my Flight Plan high leveraged tasks complete.

2.   Talk To Your Neighbor

The irony here is one of the unwritten rules of a business traveler on a flight is applying the DND international symbol – putting on the Do Not Disturb headphones then not making contact.

But sometimes it’s nice to talk to someone – you never know where it could lead. My last keynote came from someone I sat next to on a flight!

3.     Develop

Learn something beyond a book/audiobook.

Lastly, I want to prove to you the power of a Flight Plan in action with focused work.

The Elite Road Warrior book was written over a nine-month period of time by committing to this very plan of the seven things I do on every flight. I prepared myself by reading, drinking water, and standing/stretching/walking to stay sharp to write flight after flight after flight.

This can be done Road Warriors and if you’ve read or listened to my book, you’ve benefited from it too!

So, wherever you are on the road, do something, anything, just not nothing to master the business travel life.

Go and get your Flight Plan on today.

You Got This!

References

7 Early Warning Signs for Companies to Avoid Business Travel Burnout:

 Top Ten Business Travel Hacks Guide:

 

Written by Bryan Buckley · Categorized: Embrace Better · Tagged: ERW Podcast, podcast

092 – The Nth Degree with Tracy Timm

Transcription

Bryan Paul Buckley 0:00
Episode 092 of the Elite Road Warrior Podcast. Welcome to the Elite Road Warrior Podcast where we believe you can leverage the road to transform your work, health and home life while on business travel, to ultimately master the business travel life. If you’re a road warrior, and a great chance you’re on the road right now then this podcast is for you.

Bryan Paul Buckley 1:00
Welcome to the Elite Road Warrior Podcast I’m your host Bryan Paul Buckley, fellow road warrior, husband of one, father of five and on a mission to help business travelers eliminate burnout and exceed results. I’m also committed to each and every business trip to becoming and remaining an elite road warrior, and I’d love nothing more than for you to join my master evil plan on this worthwhile road trip.

Bryan Paul Buckley 1:26
Well, I’ve been on a recent streak of finding some great guests who are also authors, which means I’ve been reading an absolute ton. And if you know anything about yours truly, I’m a voracious reader, and a huge fan of personal and professional development. In fact, it’s energy habit number five, Develop. Now if you’re in transition with your career, or you want to be, then this interview will be exactly what you need. So let’s meet today’s subject matter expert. Tracy Timm is the founder of the Instagram Career Academy. The proven clarity system that helps high potential professionals discover, define, and drive careers they love. She has a degree in behavioral psychology from Yale University and studied design thinking with the founder of the D school at Stanford University. Timm left a successful but unsatisfying career in finance, travelled once around the world on Semester at Sea and discovered her ideal career. She now is living her dream as a sought after career clarity expert, organizational advisor, speaker and author and lead you through the nth degree process a proven step by step strategy to achieve total career clarity, and we’re going to unpack that in this interview. Timm is a lively, enthusiastic and encouraging coach whose guidance will help you go from stuck in your job to unstoppable in your career and life. For more than five years, she has applied these lessons in her career advisory work with hundreds of individuals in one of the 100 fastest-growing companies. In a moment, I’ll be asking Tracy the following questions. What is a current and reverse life audit? What are the benefits of behavioral assessments? What is the nothing is wasted mindset? What is the four-part career pitch and why is it important? And as always, so much more.

Bryan Paul Buckley 3:35
It’s go time.

Bryan Paul Buckley 3:51
Well, I am live right now with Tracy Timm, where are you and how are you my friend?

Tracy Timm 3:55
Oh, you know what? I’m so good. I am in Dallas, Texas. in Dallas proper. I’m in my cute little office, despite most people not being in offices, but I work in an industrial space. And so I’ve got my own little fishbowl that I get to come to every day and it’s just a nice way to get out of the house, frankly. And you know what, Bryan, I’m in like such a great phase of life right now and that I really just want to share it with everybody. Like I wake up so grateful for business and my personal life and just to have another great day to serve people. So I know that might sound cheesy, but given the hard times that we’re in I feel like the world needs a little bright spot.

Bryan Paul Buckley 4:32
Absolutely. And that’s a pepper jack kind of cheese and I’m about the spice on there. So we’re gonna take that and you deserve Tracy some mad kudos here. Release of your new book. And obviously we’re going to unpack that. How’s it just feel to just get that out?

Tracy Timm 4:46
Thank you, sir. It’s oh my gosh, if y’all if you don’t like have a book on your heart, don’t write a book. It’s an undertaking for sure. But I did not expect how excited I would feel on the day that it came out. I mean, I woke up and was like Little kid on Christmas type of excited plus your birthday plus like the birth of a child Plus, you know, like it was all those things. And just the response has been incredible. I’m really just like I said, super grateful and excited that we’re getting such good traction with it. Yeah.

Bryan Paul Buckley 5:19
And deservedly so. And so once you give us the backstory of the new book, and the title again is Unstoppable, Discover Your true value define your genius zone and drive your… What was it? dream career. So thank you, I was close to a three. But nonetheless. So I’m… and you share this in the book itself with this. But for the listener who is brand new to you brand new to the book, just give us a little bit of that backstory and then we’re going to obviously dive into the framework and in…

Tracy Timm 5:51
Perfect, so in a lot of ways it was funny it’s on the inside cover the book, where you know, it’s not the acknowledgments, it’s the dedication, I think it’s called, I wrote to all the people I’ve told in the last 10 years that I would write a book. Look, I did it. So in a lot of ways, either Thank you, there’s been like a book on my mind for quite some time. And I didn’t ever think it’d be this book, frankly, as the first one. But I knew that I wanted to get a message out there in a bigger way and in a more sort of broadly impactful way. So book writing was always in my future, I just again had no idea what this one would be about. So unstoppable is really a break down step by step of the proven process methodology. You can think about it as your recipe, if you will, for going from stuck professionally, to feeling unstoppable in your career, whatever that means to you. Maybe you’re on a 00 on a one to 10 scale of clarity or maybe you lost your vision somewhere, maybe you just lost confidence. Or maybe all this uncertainty has got you questioning things. And all those things can make us feel stuck and paralyzed where we are. And the goal of unstoppable is to remind you of the amazing value-add individual that you are not in a cheesy way but in an absolutely value-driven way. So that you can discover that true value as a human, you can define your perfect, unique, amazing fit genius zone out in the marketplace, and then give you all the tools and skills and strategy to really implement that aka drive your career forward like a pro. And the inspiration for it. Frankly, first and foremost came from my own life. You know you hear this a lot from entrepreneurs who I had a problem that I solved Exactly. I had a great degree from a great school, I studied psychology, I went to Yale, I felt like I was sort of set up for success, except I had no idea what I wanted to do with that out in the world after I was done with school. And with the absence of a vision I got, you know, easily swayed by what everyone else was doing and what was readily available, which happens to all of us right sort of opportunities come and we’re like, well, I guess I gotta take one of these it’s burning my hands. And so my first job out of college was on Wall Street. And frankly, the very original inspiration for unstoppable which actually was first and foremost, the inspiration for my business and the career programs that we have.

Tracy Timm 8:08
And all those things was the fact that the only thing keeping me in that job was a lack of clarity. I was miserable. I was drinking NyQuil to try to go to bed because I was so anxious. I had like glimpses of hope in that I could see friends who had jobs that they love, but that made me feel even worse, you know, all those things. And yet, knowing that I was in the wrong place, I felt stuck there because I lacked a vision, you know, I lacked clear… what we call career clarity, in the simplest terms. And I remember reaching out to multiple resources and saying, Do you have a Java book? Do you have a program? Do you have a step by… if you have anything, could you just sort of wave a magic wand? I’d love that. You know, and I was just fascinated that even in today’s world where you can look up anything on the internet, right? If I want to, like jump my car, there’s a YouTube video for that if I want to bake a cake, there’s a recipe for that. I’ve never ever crocheted before but I could teach myself, right? And presumably, end up with a blanket. But there’s no step by step, sort of proven, updated process for career clarity. There’s no proven recipe and I thought that’s wrong. You know, there’s something wrong with that. And I was the first seed that I ever had planted that maybe this is a problem I could solve. And if I could solve it for myself, then I could certainly solve it for other people.

Bryan Paul Buckley 9:26
And Tracy, I loved it. And in the book, he talks about the moment you had with a co-worker going outside, and all of a sudden he just gets lit up. So I wanted you to give that quick example of that because it’s a very eye-opening experience for you, man. Like I’ve known this guy for how long and all of a sudden he’s got all of a sudden just so completely… but he is a co-worker with you and miserable with you.

Tracy Timm 9:49
Exactly. I’d known this guy for a year we sat on the same desk. We work together every single day for somewhere around, you know, 11/12 hours a day. And I thought I knew him, you know, presumably, I knew him better than most people in his life, and we were outside one-day walking, sort of on the balcony of our office. And we both noticed that there was some construction going on on a bridge that was adjacent to the building. And I just casually said, Hey, I wonder what’s going on down there because it was something different in our peripheral vision, right meant nothing to me. And he literally eyes on it. From the moment he put eyes on it became this whole new person and just started gushing about cement and rocks and construction and engineering. And it turns out that he had studied engineering in college, he was obsessed with construction, he loved all the different materials and the process and the people involved. And so for the next five minutes, he was like, off in never Neverland, you know, in flow, telling me all these amazing stories about how he had studied all this stuff that he loved, and I just basically, I mean, straight up, shook him by the shoulders like WTF man, like, why are you doing this? And what pissed me off about it was that remember, the only thing keeping me there was a lack of knowing what I wanted to do. And here’s this guy who knows exactly what to do. And he’s still staying there. Like what? Yeah, that was, that was the straw that broke the camel’s back for me. It was one of sort of two or three major epiphanies that I had in that span of time, that really got me.

Bryan Paul Buckley 11:15
And you don’t even ride camels. So that was a big moment, right?

Tracy Timm 11:18
Huge camel hump, huge.

Bryan Paul Buckley 11:22
Hashtag, of course,

Tracy Timm 11:25
maybe we don’t run with that one. But it was mass, it was a big breakthrough for me just to see that it was possible, because I had forgotten that people could gush about work, or that they were passionate about things because I was surrounded by people who hated what they were doing, who wore golden handcuffs to their desk, and you only know what’s in your sphere, right? Like you can’t know what you don’t know. And until someone makes it available to you, it’s really hard to see other options for how things could be.

Bryan Paul Buckley 11:51
And as a result of that, you created a framework and I absolutely am a huge fan of frameworks. Elite roadwarrior group is built on a framework, the six energy habits framework. So as a result of that, obviously, it allows you to work through a process. So Tracy might just give us a 30,000-foot view, of course, usually from an airplane for most of us on business travel, here are the three major categories. And then we’re gonna unpack each of those with some further questions, but just kind of give us that 30,000 foot look,

Tracy Timm 12:17
yeah, I’m certainly so when I think about the nth degree, which is our proven methodology, it can be best broken down into three phases that encompass all of the steps that you need to take to go from stuck to unstoppable. And those phases are logical, they’re sort of like upstream, midstream, and downstream activities, if you want to think about it like that. So the first phase is going to be Discover, that’s what we call it, discover. And it’s really the process that you need to go through to discover your true value as a human being and then your value-add as a professional. And that’s the part that most of us skip, we go immediately into the midstream and downstream things, right, like, Oh, I gotta, I gotta pick a job title. And then I gotta start networking. And then I got to put my resume out there, and I got to do all these things. Well, if you haven’t taken the time to truly discover what is valuable about you, as an individual and the unique combination thereof of that value-add, well, then you’re not specific enough and targeted enough and clear enough to go out in the marketplace and actually make a case for yourself as a professional. So what that does, especially in these times of uncertainty with lots of people on, you know, on furlough or not doing their regular day to day, or maybe they’ve been let go, that just makes you a part of the noise. So the Discover process is really getting to a level of depth of understanding of who you are, to then go on to phase two, which is define.

Tracy Timm 13:34
Once we’ve done the Discover piece, then we could put all those puzzle pieces together in a sense to define your unique zone of genius as a professional. And this is the difference between you and I being athletes that are sort of amateur status. And finding an athlete that has the best shot of being a gold medal Olympic level winner, right that that’s the difference is if we can do a really good job to discovering our value. And then when we put those pieces together in the Define phase, we’re taking ourselves from employee to asset or from athlete to gold medal, right. But that’s still in the visioning part of the process, right? So as you guys all know, a sort of a vision is only as good as its implementation.

Tracy Timm 14:18
So you’ve got to go on to the next, the last phase, which is Drive. Which is what are you going to do to actually go and execute on this vision? What are the steps that are required in today’s world, to turn that vision into your reality? So those are the big three phases, it’s discover, define, and drive. And then within each of those phases, we’ve got a handful of steps to complete those phases to get to the next phase. And what I love about the nth degree as a process, and this is probably how yours works as well, is that you’re never necessarily complete. It’s more of an evolutionary process. If you read the book and you look at the imagery, it’s in a circle, you start at the top and you end back at the top. And I think there’s no better time than the present with the virus and everything going on and all the uncertainty in the world, too. Realize that you’re going to have to do this iterative process on yourself as you grow and evolve. And if you’re doing it on purpose as opposed to reactionarily, then you get to remain in the driver’s seat, you get to maintain some semblance of control and some semblance of certainty. But at the very least confidence and clarity,

Bryan Paul Buckley 15:17
which I love that you said, evolve and grow. Because that’s obviously key. Otherwise, it is just… it’s linear. You go from here to here. Yeah. So let’s unpack a little bit of the Discover phase. And I love what you did. So we actually go back a little bit, is a lot more of a workbook than necessarily just a book. And that was something that attracted me to the content. Yeah, because I want to do the exercises. And so for the listener on there, this is something where it’s all of a sudden, yeah, you got some homework, but it’s more like you work on unpacking and discovering, literally, that’s the first phase so much about yourself. So you walk us through this current life audits, and then also a reverse life audit. So the importance of that?

Tracy Timm 16:05
Absolutely. So what Bryan’s talking about is the very first step in the Discover phase. And we… what I’d like to call that is just: now. Where are you in your life right now? And you know, what, if you and I went up to 100 people out on the street and ask them, what are your top five core values? And what are the best things that you have going on in each of the major areas of your life? I bet you would get… we’d get a lot of stupefied faces, right? Like, what… how… when was the last time you took a step back and just audited your life? Especially if there’s something that needs triage in any specific area. So let’s say your finances or… if your finances aren’t where you want them to be, or your job sucks, or your relationship is falling apart, it can seem like everything is doomed, and everything is disastrous. But if you take a step back and do a full audit, we sort of break it down into eight core areas of your life, it’s Oh, gosh,

Bryan Paul Buckley 17:03
yeah, environmental

Tracy Timm 17:05
yes.

Bryan Paul Buckley 17:05
Financial, intellectual, you did have an acronym. In order of professional, social and

Tracy Timm 17:16
spiritual. Yeah, you got it. So if you break it down into those sort of major areas, and you can categorize them however you want, you know, some people are like faith, family, friends, yeah. And you just look at it from a global perspective, you what you actually find, and this is true, no matter who you are, and what you’re going through, you have some levers to pull. And in some areas of your life, things are actually not that bad. And what’s great about that is it allows you to have a foundation from which to move forward to better triage the areas where things aren’t working so well. So the importance of a life audit is just to give yourself some perspective, and it’s the very first step that we do. Yeah, it’s the very first step that we do. Gaining that perspective via life audit, in the “now” portion of this discovery process. Then we go into core values, which I think are sometimes overplayed and overdone, but never to the extent that we do it, which is taking your core values, and defining them in order to turn them into commitments. So not just stopping with, oh, faith is important to me, but actually defining how does that mean I’m going to live my life, what am I going to do differently, because that is an important value to me. And what this does is give us a foundation for what’s viable for you going forward. And by viable, I mean, potentially sustainable. Potentially sustainable because the only reason that I couldn’t last on Wall Street was not because I’m not a hard worker, not because I’m not smart, not because I can’t hang not because the pressure’s too much. But because it was an unsustainable environment. For me, from a core values perspective, I could only live so long against some of the things that I really deeply valued, whether it was freedom, because I was stuck at the desk, or it was integrity, because every once in a while you got to fudge the lines, right? Whatever it is, those environments where you’re not allowed to live true to your core values are inherently unsustainable for us in the long run. And it’s important to recognize that,

Bryan Paul Buckley 19:11
And I love how you used… you encouraged us to do it, it’s kind of descriptive, wow, for lack of a better phrase. And I’m still nuancing that because I think that’s super cool. And you gave an example in the book about to kind of be in a Midwestern life, where that matters to them. And that’s a value to them. So then taking a job that was going to be nowhere near that is automatically, well, no, I don’t need to go down the path of well, how much is it going to be? What could the package look like? And all of that, because automatically I know, it’s a value that’s not going to change on there. But I also love to Tracy, where you leave a little bit later in the book, we walk through the kind of the reverse life audit. So we’ll talk about that because obviously the now but then we’re looking into the future about…so to talk about that for a moment.

Tracy Timm 19:58
Oh, absolutely. So basically, I think you can take the same process of auditing where you are currently in your life. And you can use that same format those same categories and look forward now that you know your values and commitments and actually define what does an ideal expression of all of these things look like for me in this phase of my life, right now, if I could write my social life any way that I wanted, right now, what would that look like and be true to my core values and commitments? If I could write my spiritual life, if I could write my professional life, if I could write my financial life, like, what would all those component parts look like? If I were looking forward living my values, living my commitments and things were ideal. And it’s so important to have that level of specified vision for what you want in your life. I mean, you can get as woo-woo is sort of, you know, the secret and manifestation and all that kind of stuff. But if you just look at the core of our psychology, and the way that our brains work, our brains are tuned to things we already believe and things we’re already thinking about. So if you’ve ever bought a car, this is a great example. You probably research the hell out of that car, and you just… I want this color. I want this thing I want this year, I want this, whatever. And you’ve probably never even seen that car before. But now as soon as it’s top of mind as soon as you buy it, guess what your neighbor has it, your best friend has it shows up at your office,

Bryan Paul Buckley 21:17
you know what that’s called Tracy? I’ve learned this as a business traveler. It’s called DCs. It’s dark Dodge Charger syndrome. When I started driving a Dodge Charger as a rental car. I’m like, Holy schnikeys they are absolutely everywhere. It’s just Yes. No, you’re exactly right of that. But I love the process that you take people through of self-discovery, and you’re also big on behavioral assessments. What are the benefits of taking the time to work through these because I think sometimes you know, we get them at work. And we’re kind of like, yeah, yada, yada, yada. I gotta fill out the deal for them. Not necessarily for us and what we’re gonna gain from them.

Tracy Timm 21:55
Okay, so this is super powerful because what an assessment can do for you is finally legitimize who you actually are. Meaning when Tracy Timm was working on Wall Street, that was the Einstein equivalent of a fish trying to climb a tree and calling itself stupid every single day. And guess what this fish thought that you had to be able to climb a tree to be successful and that there was no environment where being a fish was not only not helpful, but was also a liability, right?

Bryan Paul Buckley 21:55
And talking. Just saying.

Tracy Timm 21:59
What do you mean and talking?

Bryan Paul Buckley 22:14
Oh, and a talking fish

Tracy Timm 22:31
yeah, that’s very awkward. I know.

Bryan Paul Buckley 22:33
Exactly. I mean, honestly, it’s a great point. good analogy.

Tracy Timm 22:37
Yeah. So when you take assessments, honestly, one of the very first ones that really moved the needle, for me was an assessment called the predictive index. And it was the first time where the person that I naturally am the informal, talkative people-oriented connects quickly, very sensitive, like all the things that I was, was actually written in a way where it sounded like a good person like it sounded like a professional, it sounded like someone that I wanted to be and could be and was valuable somewhere. It was a surprise myself to me, right, because I sounded valuable. Finally, as opposed to sounding like a liability, which is how I had felt my entire career. So I think if you’re feeling in… out of alignment from… we’ve moved on to the second step in discover, which is nature, if you’re feeling out of alignment, like you’re a fish trying to climb a tree, or you’re a cow swimming around in an ocean, and things just aren’t clicking for you, behavioral assessments are a great way to level-set on what your true values, strengths, behaviors, personality, gifts, talents, however, you want to phrase it, it actually finally puts those in perspective and shows you in what environment are these things that are core to you and hardwired in you actually useful and valuable, which is crucial in your career.

Bryan Paul Buckley 23:59
And I appreciate you listed a number of different examples that are in there. I think a lot of times we’ve taken you know, whether it’s, you know, it’s Myers Briggs, or the enneagram, or Strength Finders, or you know, a number of those, but also, and I really, really love just how we unpack and discover about ourselves. And I think sometimes we do it because a company is making us do it, it’s because we know whether it’s the new thing, or whether it is because they’re looking at hiring you. And it’s more for them. But this is the discovery phase, like he’s mentioned going from now to nature, how are we normally wired, how can we come alive? So I absolutely love, love how you did that. But you also did something was very unique. You talked about this, nothing is wasted mindset. So unpack what that is.

Tracy Timm 24:45
Yeah. So if we’ve already covered now, which is who you are, where you are in your life, what you value, and then nature which is your hard wiring, it’s the things that you were born with or that come naturally and easily to you without much effort. Then the missing puzzle piece we call nurture. It’s everything else, what have you learned? What have you earned over time that you can add to your toolkit that helps you add value? Again, this is all about value helps you add value as a professional, that can be your education, it could be your work experience, it could be your life experiences, have you traveled or volunteered? Or do you have a hobby or an extracurricular that you love, that could add more value in the professional world? All those things are crucial to really do a deep dive and discover. And the way that I learned this was, so after I quit my wall street job, I was trying to figure out the fastest way to test out the max the most number of possible futures that I could, because I’m all about efficiency. I don’t like wasting time. So I found Semester at Sea, which actually allowed me at 25 years old to test out traveling full time to test out going back to school to test out starting a business potentially, and then to test out what industry that would be in because I was, frankly, I was just reactionarily, and running away from money and going towards like nonprofit and social enterprise, which ended up not being a long term solution, but I got to test drive it, right? And so in the span of four months, I traveled around the world and I met incredible mentors, and I took classes and just had this incredible life experience that helped me figure out what I wanted to do next. The nothing is wasted mindset was taught to me by a mentor that I met on that trip because I told her, as many of us think, I think misguidedly, that if you’re making a shift in your career, whether it’s tiny or huge, it’s so easy to feel like you’ve wasted time in the previous job, previous role, previous industry insert previous thing here because you’re not doing that exact thing moving forward, right. So you immediately write that off as wasted time. And it’s easy to throw the baby out with the bathwater, especially if you had a rather traumatic previous job experience like the burnout. So she was like, Listen like you have two and a half years of working and living and learning. And that is only wasted if you choose to waste it.

Bryan Paul Buckley 27:03
Oh, say that, again. That was gold.

Tracy Timm 27:05
That is only wasted if you choose to waste it. And the way that you don’t waste it is by building a nothing is wasted mindset. So look at what you’ve done. Look at that work and ask yourself, what did I learn? And what can I bring with me? Just over and over again? What did I learn? And what can I bring with me? What did I learn? And what can I bring with me? And our job as professionals is to repurpose those trainings, that skill, the knowledge, the expertise that we learned from a previous experience, and figure out how to make it relevant and valuable in a new better fitting environment going forward.

Bryan Paul Buckley 27:45
Taking notes, I love that. That is awesome. Oh, nice. So what did I learn? And what can I bring with me? Yeah, and I think, I mean, how many times to Tracy, you talk to somebody in their degree that they got, they’re not using it all. And some of the jobs you look at, I remember one guy in an industry, and he was an engineer. And but he hated it. Like we would go out for lunch or go out for drinks. And he could just tell he was passionate about real estate, his passionate about some of these other things to your point of the story earlier, right. And all of a sudden, he got a chance for a buyout. And all of a sudden, he’s an unbelievably successful real estate agent. Wow. But it’s one of those things where it’s like one of these is not like the other. And so I really like the concept of that, especially if you do feel stuck to your point or you’re struggling through this, or you feel like you’re just going from job to job to job. But you also talk about ninja skills. So what are ninja skills? If we already talked about nothing is wasted?

Tracy Timm 28:41
Yes. So it’s really easy, I think easier conceptually to draw value from your education because our society has said education is boring college valuable, yada, yada. And then also your previous work experience because that’s where the majority of our resume is going to come from. And it’s where a lot of our professional skills come from. But I think one of the most untapped areas that people don’t actually realize has a ton of potential professional value is everything else in your life and, and everything else in your life means every other life experience. It means travel experience, it means any time that you learned a life lesson, it means how and when you volunteered and what you learned, it means your extracurriculars, it means things that you were forced to do that you didn’t really want to do. It was like everyone has a thing. Mine was like stocking shelves at CCA, which was such a good thing to do, but I was like Why am I doing this? Exactly. And you know, but you learn something about yourself in every one of those capacities. And it can only add value, it can’t detract value from you. So if you can harness it, then what you can actually do is, is add more value in a really unexpected way that can actually prepare you for a job that you may not feel like you have the world work experience to substantiate and we see,

Bryan Paul Buckley 30:02
especially when you’re taking it back to nothing is wasted mindset.

Tracy Timm 30:05
Exactly, exactly. And you get to add fun things to your environment that maybe you would never have thought you wanted needed would ask for. But because it’s inherent in your ninja skills if you’ve been doing something for five years on the side, and it’s fun, why not tell that to your employer, or why not add that into your business, or why not add that into your practice, and have more fun, because if it’s something you’re working on on the side, or you volunteer, or it’s a hobby of yours, you already like it, it’s already fun for you. So if you can monetize it, if it can allow you to add more value, which means you can leverage it for more salary, more time off more fulfillment, whatever, Happy Days, right? It’s, it’s ripe for the picking. So in our business, we call those your ninja skills, it’s the things that you get to pull out of your, you know, your sort of Ninja, I don’t know what you whatever.

Bryan Paul Buckley 30:52
And it’s not a ninja satchel, just so you know,

Tracy Timm 30:55
like a ninja. No fanny pack

Bryan Paul Buckley 30:59
we’ll go with fanny pack,

Tracy Timm 31:01
I own at least three packs. So I had to go there. But uh, yeah, it’s the things you get to pull out of your back pocket and say, like, look at this extra thing that I can leverage on, you know, your behalf, my behalf, whatever, that allows me to add more value. And so I just like calling them ninja skills, because that’s more fun.

Bryan Paul Buckley 31:16
It’s richer. And but I love Tracy, it’s just a matter of thinking about your life holistically. And it’s all these little areas like you’re seeing where nothing is wasted on this and finding out, wow, there’s so much to my life that I could use in a number of different ways. And so the part of the book that I really enjoyed, like we talk about the workbook is kind of that at the end of each chapter, you’ve got unstoppable. You work through each of these. So it makes these exercises a lot more tangible. One of the words we use in elite road warrior is called thinkspace. It’s taking time to think on paper. So it’s I’m literally thinking about one specific thing. It’s thinkspace. And this I took each day and I worked through each of these. And it was fun initially, it’s kind of like, I can’t really think of something. But then all of a sudden, flood state starts to go because I’m concentrating time to work on these and develop these. Yeah, so I want to turn a corner, you talk about these four areas of passion, skill paid for, and contribution. But I think you talked about more of what you love what you’re good at what the world needs in what you can get paid for. So let’s dive into that a little bit. And why is that important?

Tracy Timm 32:23
Yeah. So one of my very first clients actually is still when the Nth degree was being like birthed if you will like if we didn’t have a solid methodology, it’s probably like year two year one in the business. But I was coaching people and I was building it, right. And he was he graduated and then he was in some kind of seminar and he shot me this image and he was like, have you ever heard of this? It sounds so much like what you’re trying to build and teach. And it’s this ancient Japanese concept called ikigai. It’s spelled I K I G A I., as one guy I talked to recently was like, not Icky guy like that. Exactly.

Bryan Paul Buckley 32:57
Yeah, nice.

Tracy Timm 32:58
Like geeky guy. And when it’s it’s, it’s the Japanese’s a concept for your reason for being. So if you’re French, it’s like your raise on debt. Right? It’s, it’s why I get up in the morning, you could say or what’s really driving sustainability and success in your life, if you apply it to your career. The four concepts are, as Brian just said, what you’re good at what you love, what you can be paid for, and what the world needs, without which I’ll also rephrase as what you find meaningful. But it also needs a world need because if nobody needs it, it’s really hard to get paid to do it, you know, that you don’t really add a lot of value. So these four areas I find if you can find a role where you love it, meaning it just aligns with who you are, you just light up about it, you’re passionate about it, you’re purposeful sort of thing, right? And you’re also good at it, meaning you don’t have to, you’re not having to overcome sort of a significant barrier to actually executing well at this job. And the world needs it and you find it meaningful so it has and creates value out in the world. And then you can monetize it. That’s the genius zone right like if you have all four of those things you’re rocking and rolling you have a reason for being have a very good chance of having a long-term sustainable successful career doing whatever you’re doing.

Bryan Paul Buckley 34:24
So otherwise, it’s just a hobby, especially if I’m not getting paid for it.

Tracy Timm 34:26
You’re not getting paid for it you’re a volunteer right or it’s a hobby or it’s you know, your side hustle or what but again, it’s if you want this to be your career, then absolutely you’ve got to monetize it. What the Japanese use this for is a basically reframing their purpose in life. So even if you’re not getting paid for it, if you’re getting value back, that is a value exchange. So getting paid for it could be in your elder age, or maybe you’re not getting paid, but you get tons of fulfillment from what you’re doing or you get tons of flexibility or tons of freedom or We like a lot of F words flexibility, finances. So value… a value exchange in our world, especially when we’re talking about career is generally summed up in finances, right? But there’s so much more value inherent to feeling fulfilled, having more freedom, having more flexibility, having more fun. When was the last time we talked about fun at work, you know what I mean? All we do is like, put our head down, and think it has to be hard. And I’m watching this like horribly horrible Netflix show where this chick is in Paris for the first time and working and she’s like, and all of her coworkers are like, you Americans just work so hard, and nobody ever has any fun. And meanwhile, they’re like drinking wine at lunch and taking three-hour breaks. And like, you know, going to lose weight, but they’re getting their work done, right. And they’re just enjoying it and having fun. And so I find that, that we just so quickly and easily sum everything up in finances when it comes to this value, transition or value exchange when there’s so many other things we can also be focused on as well.

Bryan Paul Buckley 35:58
And I think it’s great too, Tracy because it just brings to light that there are more than just what I can get paid for. And I think the older we get sometimes, or especially as a road, warrior we may be really good at doing whatever our job is. But it’s no longer what we love to do, or we’re not feeling fulfilled at that. And it puts us in a spot where we’ve got to make those decisions. And sometimes for me, honestly, Tracy, it happens on a long flight. And you start getting to know somebody and talking to, you’re clicking with somebody, and it all of a sudden starts to come out, you know, do you love your job? And that pause like somebody’s never asked them that. And the longer they start to talk or you know, a couple double vodka tonics in, and the truth comes out, you know what I’m saying? And they’re not, this is not what I want to do long term. And I think it’s very, very revealing. So, kind of a little bit full circle here. Once we’ve got these elements here, we’ve got to be prepared to be able to share this with other people, whether it’s through the networking portion of the program, or in your case, where we’re talking about kind of this four-part career pitch, you can kind of find exactly if we don’t know exactly what that role is, or Yeah, who could be a person that could introduce me to that. So let’s kind of unpack a little bit of this career pitch and networking portion.

Tracy Timm 37:14
Yeah. So once you’ve done that discover phase again, that’s now nature and nurture. And then you’ve gone through the definition of your niche, that that’d be the fourth “N” in this process, part of defining your niche is also learning how to describe it well, to people who don’t know you, and don’t have any assumptions about you, right. So if you’re talking to somebody you already know who maybe you work with, or is close to you, they’re gonna already have some preconceived notions about who you are what you do, right, you’re in a bit of a box for them, you can 100% use this pitch to reframe that box. Or you can also use it to describe exactly what you’re looking forward to a brand new person. In our world, and especially in the networking piece, we really recommend that you start with people, you know, and you get really comfortable sharing what your vision is. But then, of course, eventually going to be talking to people you don’t know. And you’re going to have to properly and professionally articulate your value in a meaningful way to another

Bryan Paul Buckley 38:13
Your elevator pitch in a way.

Tracy Timm 38:15
Exactly.

Bryan Paul Buckley 38:15
Or if you’re sitting on a plane to sit next to somebody, you’ve got only a couple minutes there possibly to, especially if there’s somebody that you feel like wow, this person is influential. And can I succinctly share exactly what I’m trying to communicate that’s in my heart that I can get out of my head and out of my mouth. And you do that a with four parts? Can you talk about that?

Tracy Timm 38:38
Exactly. So what am I best speaker friends, his name is Paul M. Jones. It Phil Jones. Sorry, Paul Jones, I think that’s a bachelor guy, Phil is the worst, I think it is. He always says the worst time to think about what you’re gonna say is when you’re saying it. So these four lines is if you’re sad to think of what you’re gonna say is when you’re saying it. And so this four-part career pitch I find is really helpful for people who have a hard time sort of being on top of their speech in the moment and thinking and speaking extemporaneously. That’s a challenge. In fact, that’s something that we have to learn and like Toastmasters and things like that if it doesn’t come naturally to you. So this four-part career pitches, just a nice way to prep. Let’s say you’re in the grocery store, and you run into an old colleague, or you’re on a plane and you run and you meet the head of blah, blah, blah, company, like you want to be ready with what you’re going to say in that moment, to get your point across. And in this case, it’s to get your career vision across. So these four steps are super simple. The first is that you want to have a purpose behind what you’re saying. And that may sound silly and overstated, but my mom and I always joke like, She’s such a great mentor and influence on me. But every anytime I go into a difficult conversation, the first question she asks is, what do you want to get out of it? What’s your goal? Why are you having the conversation in the first place and if you keep that frame of mind, it’s going to dictate everything that goes on and you won’t get distracted. So know the purpose. Is the purpose to get an introduction is the purpose to pitch yourself as an employee is the purpose to figure out the job title? Because you know your niche, but you’re not necessarily sure what it’s called, there are plenty of purposes for a pitch, figure out what yours is, that’s number one. Number two, is, remember that you’re talking to a person who’s not in your head. So you’re gonna have to enroll them, this is what we call it enroll: step into your journey. You’re gonna have to enroll them into your story, which means you’re gonna have to give them a little bit of context as to what you’ve been through, and why you’re pitching them. Right. So that could be as simple as you know, I’ve had like what I did when I was 25. And I hated my job was, you know, I started my career off in Wall Street. But I’ve known maybe from day one, that that was not the right fit for me. And I really am looking to do something that is more aligned, that allows me to be myself and allows me to add real value in the world. That could be it’s as simple as that, right? It’s as simple as giving that person some context about what you’ve been through where you are in your journey and what you’re looking for. Okay? The step that comes after that is the very next logical follow-up step, which is, what are you looking for? So we call this one vision or envision, it’s your job as the speaker to create an image in that person’s mind that they can envision and understand, right? It is your job to create a vision that they can imagine and understand. Because if you don’t, then you will be put in the I’m very confused and don’t know what this person wants box, and they cannot help you.

Bryan Paul Buckley 41:25
As you can tell in their face. They’re burning too many calories. And how do I exit stage left?

Tracy Timm 41:31
Exactly. That’s when you get the horrible like, I’ll keep you in mind.

Bryan Paul Buckley 41:34
Oh, no, that’s Yeah, that’s always just wanna be friends. It’s about me. It’s not about you. It’s about me. Exactly.

Tracy Timm 41:40
We call that the kiss of death in networking. Absolutely. So the Envision part is you are creating a vision in that person’s mind for what you’re trying to do in your career. When and this can be as… as detailed as you want it to be without the person’s eyes glazing over. What I like to do is keep it as simple as possible and focus on the six W’s, the who, what, when, where, why, and how of this ideal profession that I’m pursuing. And when I used to do this, you know, right after I quit Wall Street, and when I was still formulating exactly what I wanted to do, exactly what I would tell people was, you know what, I’ve learned that I need to be working with people, but also on people, people need to be the focus of my work. It’s not enough to work with people, I need my work to be working on people. And I’m going to work on people. I know I’m not really good at taking something broken and fixing it. What I’m really good at doing is helping something that I see has really great potential and unleashing that, unlocking that whatever that is.

Bryan Paul Buckley 42:38
And that’s a great distinction to tell somebody when you’re envisioning them for the future self. And it leads into naturally if I’m hearing that, your last step is what? Asking you as far as looking to see anything you need. Yeah, absolutely. And if you set a purpose, big time, and but if you’ve taken me and I love this to this process, even though it’s very, very simple, it does take it to a place where if I’m, if I’m buying in, then I naturally want to help and I know how I can help you. Because you’ve been very, very clear, and you’ve not rambled forever. And I’m more confused hear what I’m saying? By going on the side roads, you just need to get down the interstates on there.

Tracy Timm 43:15
And part of this is great, it’s so crucial to enfusion that…wow Envision. Envision that perfect future state and not talk about the past. Because if you’re talking about what you used to do, that’s all that’s going to be in that person’s mind. And it’s gonna be the box that they put you in, right, because you’re talking about what’s ideal and future-focused, even if you’re not already doing it. That’s the key, right? It’s the only thing that’s going to get you closer to actually doing it. I had a great friend and mentor. He’s actually the guy who wrote the cover blurb on my book. His name is Sean Acore, he used to tell me like if you want to be a photographer, call yourself a photographer, if you want to be a speaker, call yourself a speaker, because by saying that you are who you are. And by saying that you are you will be and you don’t need to get somebody else’s permission to say what you want to do and to call yourself that thing. Because if you’re pursuing it, that’s what you are. Right? So he legitimized that for me, which was great. And then yeah, like you said, The last step is ask. So when you get to the end of that vision, go back to your purpose and say, Thank you for listening to me, networking partner, person on the plane, guy in the produce aisle. What I’m really looking for is an introduction to a person who could help me explore this further, what I’m really looking for is a job offer. What I’m really looking for is Do you know of a job title or an industry where people do that thing? Because that’s, I know what it is, but I don’t know what it’s called?

Tracy Timm 44:39
Just ask. Just ask and what’s great is that they have a brain that you don’t that has had experience I haven’t had.

Bryan Paul Buckley 44:46
Right so and assuming that we shut up long enough to let them answer

Tracy Timm 44:51
isn’t that the worst?

Bryan Paul Buckley 44:52
Yeah. And to get actual feedback. And Tracy this is I mean, this is a really, really good point, especially for leveraging a business traveler because you… We get a chance to do what? We’re all over the country, possibly all over the world, and we get to meet a lot of new people. And you never know. It’s amazing. I’ve sat on planes next to fathers of NBA stars, I sat on planes of CEOs of global companies. And you never know looking at that guy, who that person is or that woman who she is. And I think kind of the precursor to this is learning to ask questions to find out. Wow, this could really be a good chance Tracy for this pitch? Because I’m learning Oh, wow. I mean, they’re in an industry or in my case, you know, they work for a company with a number of business travelers, and to find out who’s the guy or who’s the girl? Or do they have something that could help business travelers get trained, and I don’t mean I’m products and services, I mean, on having energy on the road, so you can be at your best. nobody teaches us how to do that. We just deal with travel friction and gaining weight on the road and, and staying up too late. All those issues with there. But if I can learn to ask questions, and then I’m distinct on my pitch, it’s amazing. The gold that can come out of that.

Tracy Timm 46:05
Oh, my gosh, I know, isn’t that fun? I mean, I’ve even gotten clients on planes. Like it’s amazing. When you really open up and you’re clear. Clarity is the is… Clarity is everything. That’s why we focus on career clarity above all else because someone comes to me and says, I’m having an issue getting a job, can you fix my resume? Like your resume ain’t the problem. Exactly. I didn’t tell you. You’re not getting a job because of your resume. Trust me. Yeah, no doubt, there’s something deeper and it’s usually clarity.

Bryan Paul Buckley 46:34
And with that, I think that’s usually why most people put the global Do Not Disturb symbol on a plane, which is headphones because people just ramble. And it’s also more about them, as opposed to asking calculated questions on there. So Tracy, let’s come full circle on your Is there anything that is within the book that we didn’t discuss that you’d like to highlight? Or emphasize? Or any closing thoughts?

Tracy Timm 46:58
Wow, especially for the sort of elite road warriors that are out there? Um, you know, I think being on the road can really wear on you. And I think that the better question is not how to fix it. But why, especially nowadays, if travel was a huge part of your work. And now it’s not because we can’t, and you’re missing something, this is a good time to investigate what’s missing and why that’s important to you. So if you’re looking for a good step one, I don’t think it can be overstated, that starting with your core values is probably going to make the most sense. And looking deeply at those core values, we even have a program, it’s a very small mini-program. It’s like less than 100 bucks, where we actually do a career alignment scorecard. And we walk people through the process of figuring out their top five core values. And then we force them to use those almost as like a pro/con list for how your job is or isn’t aligned, or how your career is or isn’t aligned with even just your top five core values, let alone the rest of the things that matter to you in life. And if very quickly, people can see Oh, wow, my number one core value is my family. And yeah, I’m on the road all the time, or you know, I never get to see them. I’m not there for birthdays, yada yada yada. Like this is the thing I keep hearing. Well, you cannot live in that, that dissonance for that long. That’s right if that’s really your value. cognitive dissonance is one of my favorite things I learned in psychology in college if that’s your value, but you’re physically doing something that is not aligned with that value. That’s called cognitive dissonance. And your brain creates a lot of tension and anxiety in your body when you’re experiencing cognitive dissonance. So you can’t do it that long it is inherently unsustainable. So what happens is you either change your values, aka your beliefs, or you change your behaviors, but you have to change one, you cannot live with both at odds with one another. So I would just really encourage you that if you’re experiencing that tension, to investigate where it’s coming from, and maybe it’s one simple tweak, maybe it’s only one out of those top five core values for you, and happy days, if it’s all five, give me a call, you know, like maybe I can know if it’s one and it has more to do with your energy and things like that, then that’s Bryan’s bag. So figure out really the source the root cause of what you’re feeling. And that’s where I would consider starting in this process.

Bryan Paul Buckley 49:17
Love it. Love it. Love it. So before we completely end I’m going to do this roadwarrior lightning round with you. Are you ready?

Tracy Timm 49:24
All right.

Bryan Paul Buckley 49:29
You have a preferred airlines? What is it?

Tracy Timm 49:31
Southwest?

Bryan Paul Buckley 49:32
Boom shaka laka. I suppose you’re a Dallas girl? Yeah, they’re so cool.

Tracy Timm 49:35
They’re so friendly.

Bryan Paul Buckley 49:36
window or aisle?

Tracy Timm 49:38
100% window.

Bryan Paul Buckley 49:40
Okay, why?

Tracy Timm 49:41
I curl up in a little ball and I like to stick my feet like up into the seat. Like I’m that person everybody hates. I like stick my feet up on the side and then I always like curl up and put my arm up on the wall and I sleep. That’s my go-to.

Bryan Paul Buckley 49:54
I smell people like you and I’ve got the window seat. Just kidding.

Tracy Timm 50:00
I’ve got a friend Brittany works for American Airlines and she makes fun of me constantly. She’s like, you’re the person we take pictures of and send to each other.

Bryan Paul Buckley 50:06
Exactly. That’s awesome. That’s awesome. Yeah, one thing you always do on a flight and you may have just answered that question.

Tracy Timm 50:12
You know what I almost always do a crossword as we’re taking off.

Bryan Paul Buckley 50:15
really?

Tracy Timm 50:15
Isn’t that funky? Yeah, I love crosswords. Like my dad got me into them. We used to do them together. And he did one a day like his entire life. So I usually almost always do a crossword and then I don’t know when I’m not feeling into the chatting, I sleep. I like to sleep.

Bryan Paul Buckley 50:29
Mine is read. From the moment… Did you know every single business traveler has a chance to read? You know why? We all have the same thing. No matter where we’re going, no matter where we’re flying. It’s a short flight, long flight. From the moment we sit down, we have to do what, get our seatbelt on and we can’t keep out our large electronic devices. And we got all these things going on. And it’s a good about 20 minutes until you hear we’ve now reached 10,000 feet you can put your approved electronic devices and it’s a great time to just read in maybe the book unstoppable just slid that in there right there. Alright, preferred hotel chain?

Tracy Timm 51:07
I don’t have one. I will own that I’m not maybe an elite Road Warrior and that I don’t have points anywhere. I’m not that person. I like to do Priceline last minute and get myself a deal. I like to buy the portfolio.

Bryan Paul Buckley 51:22
There you go. Yeah. Are you a rental car girl or your rideshare girl?

Tracy Timm 51:27
Depends on the trip. I like to have my own space and my own car generally speaking, but I do a lot of ride-sharing. And lately, I’ve been sort of price hunting on like, is Uber less is Lyft less like I have no loyalty is when it comes to your own business right now. Is my pocketbook.

Bryan Paul Buckley 51:44
Yeah, there you go. Nice. Least favorite airport,

Tracy Timm 51:47
LaGuardia

Bryan Paul Buckley 51:48
Oh, that was there was not a pause. There was not a pause with you. But it is improving. It is it is improving. Favorite city to frequent?

Tracy Timm 51:58
Rome 100% I haven’t been there in so long, but I got to live and study abroad there one summer in college, and I’ve gone back several times since then. And it’s… if I could just retire and be a little lady that speaks Italian and drinks a lot of red wine and gossips all day like that’d be my dream.

Bryan Paul Buckley 52:13
So it’s awesome. You may go find that on your values, so you should reach out. All right, last…

Tracy Timm 52:18
well in my 90s Anyway.

Bryan Paul Buckley 52:20
There you go. Last one biggest road pet peeve?

Tracy Timm 52:23
All right, dude, when you are at a stoplight, and the person you’re in the right lane and there’s one person in front of you and they’re not turning right. That has got to be my biggest like to to the extent that if I’m that person I will like scoot out into the intersection as far as I can to like let that person go by because I know I’m breaking my number one rule I cannot stand it because everything in Texas is right on red more or less and so if you’re just used to that you’re like why on God’s green earth would you be in the right lane if you’re not turning right because there’s all the rest of us who just want to make this right turn and go home.

Bryan Paul Buckley 52:58
So we have similar issues, my friend of mines days, those are the driving slow in the left lane. And yeah, you know you are so alright, Tracy.

Tracy Timm 53:09
Signal man.

Bryan Paul Buckley 53:14
He stays right. How do we find out more about you about the book all things Tracy Timm?

Tracy Timm 53:20
Yeah, so you can find the book at unstoppablecareerbook.com Tracy is spelled TRACY and Tim is spelled TIMM. So if you just look unstoppable and Tracy Timm, you’ll probably find it and you can get it at any major outlet, so Amazon. I even found it at Target recently which I thought was really fun.

Tracy Timm 53:37
Yeah, right. I was like oh my god, I wrote a target book. what it’s great. And then one of my best girlfriends was just traveling and we decided not to put it in Hudson news because there’s just so few travelers right now so she actually took it and put it on the shelf and took a picture for me and was like yeah, so that was adorable. And then you can connect with me directly at either TracyTimm.com or Nthdegree that’s Nth and the word degree .TracyTimm.com. It’s super easy to get in touch with me. LinkedIn is actually the only place I hang out online consistently. And so if you just find me on LinkedIn, you can connect with me, we can chat there, that’s easily the best place to get a hold of me as quickly as possible,

Tracy Timm 54:12
As most business travelers as well. I’ll make sure all the links are in the show notes. Tracy, you’ve been an absolute blast. And thank you so much for investing us as business travelers. And obviously anybody who’s listening to this you can hear her excitement and her… her knowledge on this go through the book. Even if right now you’re not in a spot where you are completely looking for a different career. There’s so much to gain just about exposure to your own life and maybe you even just confirmation you’re in the right spot. Maybe it’s a great resource for somebody else because a lot of miserable people that are in jobs right now that really need to plan they need a proven framework that obviously Tracy you provided for us so thank you so much,

Tracy Timm 54:53
Bryan from the… from email number one from you. I just loved your energy and your humor and you’re focused on helping people and so I’m so grateful. I’m grateful for the platform and what you’re doing and I hope we can do it again. This was a lot of fun.

Bryan Paul Buckley 55:06
Well, it’s good news. It’s buy one get one free, so I think it’s gonna happen. And it happened. So thank you, Tracy. Thanks.

Unknown Speaker 55:15
This is flat Caitlin, this is flat Caleb. And we’re the Buckley flat kiddos. Our dad takes us everywhere on the road. We stay in nice hotels, we drive cool rental cars. We meet people my dad meets on the road and we get to see the sights from the places my dad visits. We even get in a little bit of trouble on the road. Well, at least you do all because we’re flat kiddos. And you could do the same for your kids. Just go to eliteroadwarrior.com word.com/store to purchase your own flat kiddos. Today, you can choose an elementary boy or girl. You can even choose a toddler boy or girl just go to eliteroadwarrior.com/store to purchase your own flat kiddos. Today, your kids will love us.

Bryan Paul Buckley 56:14
I’d like to thank Tracy Timm for her time, her challenges, and these amazing insights for us to become elite road warriors in our career. You can find the transcript of everything referenced in this interview in the show notes at eliteroadwarrior.com/092 along with the free resource 10 business travel hacks guide in the show notes as well. eliteroadwarrior.com/092. And I’d love to hear from you and you can connect with me on LinkedIn at Bryan – BRYAN Paul Buckley LinkedIn page of elite road warrior and Instagram @eliteroadwarrior and as always, wherever you are, do something, anything just not nothing to master the business travel life. leverage the content from unstoppable to help you become and remain an elite Road Warrior today to eliminate burnout and exceed results. You got this.

 

References

Tracy Timm

Unstoppable Book

7 Early Warning Signs for Companies to Avoid Business Travel Burnout

Top Ten Business Travel Hacks Guide

 

Written by Bryan Buckley · Categorized: Embrace Better

088 – Leadership and Disney with Dan Cockerell

Transcription

Bryan Paul Buckley 0:00
Episode 88 of the Elite Road Warrior podcast. Welcome to the Elite Road Warrior podcast where we believe you can leverage the road to transform your work, health, and home life while on business travel to ultimately master the business travel life. If you’re a road warrior, and a great chance you’re on the road right now than this podcast is for you.

Welcome to the Elite Road Warrior podcast. I’m your host Bryan Paul Buckley, fellow Road Warrior, husband of one, father of five yeah five and on a mission to help business travelers eliminate burnout and exceed those elusive results. I’m also committed, each and every business trip to becoming and remaining an Elite Road Warrior. And man I’d love nothing more than for you to join this master evil plan and worthwhile road trip.

Now I’m naturally drawn to books on personal Professional Development. And I came across a book covering both levels of development, which actually is energy of number five develop. And I found this book through the reads only podcast with Jeff Brown. And I was instantly drawn to reach out to this guy. And Wow, did we click just in a conversation and I couldn’t wait to have an interview with somebody who not only with such vast experience but could also speak specifically to the leaders of business travelers. So let’s meet our subject matter expert. Dan cockerel is the former vice president of the Magic Kingdom, Walt Disney World Florida. Upon graduation from Boston University in 1991. Dan moved to Florida and worked, get this, as a parking attendant at Disney’s Epcot Center. Subsequently, he joined the Disneyland Paris management trainee program as part of the opening team and move to Viva La France in 1992. After spending five years in France, Dan relocated to Florida have held a variety of executive roles at the Walt Disney World Resort, both in the theme parks and resort hotels.

His last nine years with the company he was successful as a vice president of Epcot vice president Disney’s Hollywood Studios, and eventually vice president of the Magic Kingdom, where he led ready for this 12,000 cast members and entertained over 20 million guests annually. After a fulfilling and exciting 26-year career with the Walt Disney Company, Dan and his wife Valerie made the decision to set on a new venture and start their own consulting and speaking business. Dan provides customized authentic presentations, insightful workshops, and one on one coaching, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling, and he’s going to do exactly that in this episode, specifically for business travel leaders. And in a moment, I’ll be asking The following questions. What is the difference between a training program and a development program? And why do both even matter? What is the 30/60/90 day retention plan? Why are personal relationships so important for you and your team members? And why should it matter to a business travel leader? How and why did you implement consistent recognition with your teams at Disney? And how did you do it very uniquely to that individual? And in no additional charge, so much more.

It’s go time

I’m live right now with Dan Cockerel. Where are you and how are you my friend?

Dan Cockerell 4:04
Okay, I’m doing well. I’m in Orlando, Florida. I’m exhausted. We’ve been cleaning. We’re moving. So I’ve been moving all my stuff to a storage facility. And my wife is directing and won’t give me a break here. So I’m really glad we’re doing this podcast.

Bryan Paul Buckley 4:19
We can go for hours and hours, right?

Dan Cockerell 4:21
Yeah, I’m just gonna keep you here talking whether you’re on or not.

Bryan Paul Buckley 4:24
You know what end? I’ve got enough time we’ll make that happen on there. And it will maybe it’s maybe we’ll do three episodes of this here. Three different takes. Take one take. Two, take three, and that that’s all I do. Yeah, we also have a few common connections, a guy named Jody Mayberry, who is the host of your own podcast, and a longtime friend of myself as well. And then some guy named Lee, with the same common last name is yours. what’s that about?

Dan Cockerell 4:50
Yeah, well, um, you know, my dad, and he. He’s been a great mentor. You know, he retired from Disney at 63 had a whole second career, writing books and speaking and he’s got all kinds of stuff going on. So when I decided to leave Disney, he was a big part of my encouragement to have the courage to leave and go start something. So I’m really a, you know, my parents have done. They’ve been with me the whole way at 51 years old, and they’ve been married for over 50 years. So were they’ve done a good job.

Bryan Paul Buckley 5:23
Well, and I couldn’t speak more highly of your father, actually, God introduced myself to your dad, and on a former podcast that I had called the energy edge podcast. And I just so appreciate your dad’s honesty. Just how hard he went and how his health and crashed and I was able to rebuild that back and strengthened his marriage and helped him with his second career on there. So just nothing but the highest respect for your dad. And when you just well, man I’m excited, though, to talk about you. And I’m excited to talk about your book. So would you give us kind of that backstory of why you wrote the book, which is entitled

“How’s the Culture in Your Kingdom? Lessons from a Disney Leadership Journey” and a 30,000-foot view kind of is what I’m looking for right now of the book you could give us that Dan.

Dan Cockerell 6:11
Sure. Well, you know, when you

know, for a lot of people writing a book is it gives you some authority. You know, someone pointed out to me that the word author isn’t the word authority. So it gives you some credibility. And when I left Disney, I really sat down one night after a couple of months, and I said, Okay, what do I know? You know, what do I actually know that people want to hear about because when you work in the same company for 26 years, everything you do is sort of second nature. And you just think everything’s done this way. And the good thing is Disney does a lot of things really well. So I learned in a very, very positive environment of how to do run a business and lead.

Bryan Paul Buckley 6:53
You had how many positions while you’re at Disney?

Dan Cockerell 6:55
Yeah, 19 different jobs over 12 years. So I was always looking for that. Next learning moment I was I was an on the novice into my jobs. Most of my career I was in a learning mode most of the time, which kept me very on my toes and energized. So, one night I just wrote down, you know, okay, let’s, let’s go with the basics. What do I know how to do? Alright, communicate? Yep. I’ve learned how to communicate it does. What does that mean? I learned how to collaborate. What does that mean? I’ve learned how to build a strategy. What does that mean? And I came up with this big laundry list of things. And then I sent it off to a buddy of mine who’s a professor at the Cromer graduate school in Winter Park here in Florida. And I said, Keenan, I don’t know what I have here. I got a bunch of stuff. And within 24 hours, he sent me back he said, Dan, I’ve arranged everything you wrote and these little subtexts into three, three different areas. Leading self, leading team, leading organization, he saw it, it was clear to him and I was just like, so grateful to him to have seen there’s a there was a theme there. And that’s what my websites built my keynote speeches.

My book is set up that way, with those themes, and I, we added a fourth section towards the end of the writing the book called leading change, because that’s just, it’s seemed like a lot what I’d written could fit in that category. And that’s such a big issue these days, obviously, with the acceleration, of everything that’s going on. And actually, there’s something that really influenced me a book called, thank you for being late by Thomas Friedman. And he has he talks about the fact that between climate change and globalization and technology, technology is now actually accelerating and evolving faster than humans can adapt, and it’s causing a lot of stress. It’s causing a lot of confusion, ambiguity, and complexity. And so we talked about leading change. So I just started writing. And, you know, I wasn’t very organized. I’d never written a book. I’ve never really written anything. And so it’s just sort of stream of consciousness. So the editing process took a while because it was kind of a mess. But we hired an editor to help us out. And when I got a little burnt out on it, my wife took over. And she wrote about half the book. So when my daughter read it, she was Oh, I know which parts you wrote. I know which parts mom wrote.

Bryan Paul Buckley 9:11
And not just because she’s French, she wasn’t like she wrote in French. Is that obvious, right?

Dan Cockerell 9:15
No, no, no. But she, you know, she and she is a real creative writer. So we’re figuring how to be a really great team now. And so I’m super proud of it. Because you know, it took a couple of years to get done, and it’s just getting it done. It just seems like it’s never gonna end you get up every morning and the first year I wrote 10,000 words. And then this in the second year, in six weeks, I wrote the rest of the book 45,000 words. It was one of those moments where I just sort of had a panic attack and said, Dan, you’re failing you better get on this and I got up every morning for six weeks and finished it.

Bryan Paul Buckley 9:51
A get it done moment.

Dan Cockerell 9:53
Exactly. It was and so now it’s great. It’s a great way to introduce myself to people. It forced me to put my Thoughts down, it forced me to go back and remember lots of stories I had forgotten about. And the biggest thing about the book, from my perspective, well, first of all, the editor said, Dan, I don’t want to rain on your parade. But I just want to remind you, you’re not the first person to write a book on leadership and management. So you better be interesting, you better have some great stories. And that was important because people learn through storytelling. And the other piece of this book that I really, I like about it is at the end of every chapter, I share something called Fast Track results. Because I’m a big believer in a lot of these management, leadership books. They don’t give you anything at the end, like what should I go do tomorrow, you understand the concepts but you don’t know the behaviors. And so I really honed in on the behaviors if you want to become a better collaborator, a better communicator, better at giving feedback, better recognition. You know, here are 5678 things you can do, starting tomorrow to become that leader. And I’ve gotten a lot of really good feedback on that because people want tactics and I wanted to get in there with that.

Bryan Paul Buckley 11:00
great use of lingo calm the fast track there for those that know the Disney World on there. Well, it’s a great read, I just want to touch on one observation that I had on it, which is very unique. And we can unpack this at another time, because you actually talked about with Jeff Brown on the read elite podcast and we’re gonna want up, Jeff, good morning to both of ours. But nonetheless, you chose to lead with leading self at the beginning of the book, which probably cause a little bit of pushback. And I heard that in your interview, but actually loved it. Because if you can’t lead yourself, it’s hard to lead teams lead an organization and lead change any quick thoughts on that?

Dan Cockerell 11:36
Yeah, I mean, it’s, it’s the editor we talked and he said, You know, people are expecting a management leadership book and it feels like a self help book. And so are you sure you want to have that the beginning might turn people off? And I said, Well, look, it’s common sense. Everyone knows it, but there are so few people that do it right. Eat right, get enough sleep, do stress. I have the right price. be organized. And it’s That’s why every couple years that a new magical diet comes out because no one wants to… They want a magical solution. They don’t want to do the hard work. And it’s like, you know what, if you burn more calories than you put in, you’ll lose weight period. And whether that’s a protein or whatever you want to say, and there’s no magical way to do it. So I wanted to, and Valerie, my wife, and I talked about it. She said, Well, Dan, if you really do think that’s the most important thing, if you don’t put it into the book, you’re telling people it’s not important. And I said, Yeah, we gotta make a stand. So we left it up front. And a few people said, it’s tough to read because you have to look in the mirror and go, am I really taking care of myself the way I should be? And as I get older, I find I get more discipline, and I find that I don’t take my health for granted like young people do. Does, you know we all used to be indestructible. You get older, it’s not about you know, it’s I mean, in my mind, it’s not necessarily about just trying to live a really super long life, which would be nice, but to enjoy it. You know, there’s today science will keep you alive for a long time. But are you actually enjoying it? Can you physically go do what you want to do? Can you mentally do what you want to do? And I think it’s important to just make sure you incorporate that into your habits as a person.

Bryan Paul Buckley 13:12
Well, as your editor said, there are a lot of leadership books that are out there. But there’s also a lot of exhausted overweight leaders out there as well. And to your point, you know, leading with that, and really putting that as a priority is a huge wake up call. And the focus of the remainder of the questions will kind of be on that leader of a business travel team. And Dan, you know, I don’t want to pull any punches or rugby hits in your sports past, you know, being a former rugby guy here. But, man, you have four primary areas of leadership that I’d love for you to focus in on translating what you’ve learned from your experience at Disney and as your life on the road warrior that you had sprinkled throughout your four main headings of the book. So we’re gonna talk about training, talking about development, talk about relationships, and talk about recognition. So you had a quote, Dan that I loved. And it was this. And people kind of would push back on this, you said too often we see training as a cost and not as an investment. So would you unpack that book?

Dan Cockerell 14:13
Yeah, it’s, I’ve seen that happen in a lot of companies and Disney, we’ve done that before, where we spend all this money to hire people to get them in, put ads out, get them to the interview process, bring him in, give them orientation. And then we start, we go into training. And once we get them in the door, a lot of times we sort of just say, okay, you know, good luck, you’re here now, and we’re going to give you someone to show you the ropes. And we don’t think about it in a way like, this is a really, really great way to get started off on the right foot with people and really set the tone of what the company is about and what the job’s going to be about. And we kind of just say, Okay, well how long is the training going to be? We need this person to be online and contributing. And I think if you really do it right, and take the time up front, you may have missed a little bit of time and productivity. But if you can get that, right, you set people up then they’re going to deliver so much more afterward. And we actually tested that out of Disney, we had a program called emerging leaders. And it took a few years to get this, but what would happen was a leader would leave the company or get promoted or transferred to another area Then we would post the job, we would interview for the job, we’d hire for the job, would bring the person in and take you know, four to six weeks maybe to train them. And during that whole time, their team is running short. And so we finally said to finance, “hey look, why don’t we start training people before the positions open up and give ourselves the gift of time?” We know there’s going to be turnover This is not going to be money that’s wasted. And so we started doing that, we actually would take leaders, interview them for let’s say, a job in food/ beverage, and then we’d have them do a little six-week training program.

But they’d be trained in food and beverage, they spend time in a location they’d have a mentor. They take classes On Time management, how to deal with the union, food sanitation. And at the end of that six weeks, they’d be sent back to their location to go back to their regular job. So when a job came open, we had now a pool of people who are qualified. The person you thought was the right person, you’d plug him in, you’d give him the local training, which took a few days just for the nuances of that location, and they’d be up and running. And what we found was this Emerging Leaders Program, they actually had more skills and knowledge than the managers who had been in the roles for like 15 or 20 years, because they just you know, if you don’t learn something you never learn it.

And you just keep working the way you work and you don’t know there’s a better way. And we realized we had to put all these other managers who had all this experience, put them back through training. So they learned all the things that had changed since then. So it’s just something that to your point, we just look at as a cost. And it’s like what could we do, the minimum, so people can execute upon the job rather than how do we set people up to be wildly successful and training is a huge part of that. And I’ve been in moments before, why didn’t get trained well, and took a hit on my confidence, my performance. It’s really not fair to put people in jobs and not give them the full breadth of everything they need to know to be successful.

Bryan Paul Buckley 17:13
But I love your spin on on Zig Ziglar quote, where you said, why do we spend all this money and time on training them, and they leave? But the response was, but even worse, what if you don’t train them well, and they stay? Right? And I thought that was great, because that’s what happens.

Dan Cockerell 17:29
Absolutely, they stay and every guest comes in, has a, you know, maybe a bad experience, or, you know, 2 out of 10 have a bad experience. And now they tell others now our intent to return goes down or intend to recommend goes down. And it’s, it’s part of a big, you know, it’s part of the plan. You’ve got to get… make sure you’re delivering a great level of experience for your guests all the time. And that’s done through many things, including training, which is a big piece of that.

Bryan Paul Buckley 17:55
And it leads into the other question of under training that you had an (I was very intrigued by this) 30/60 and 90-day retention plan for your new hires. So tell us about that. And why is that so important?

Dan Cockerell 18:08
Yeah, well, you know, it’s funny, Disney’s a pretty sophisticated place. And we came up with these, these ideas based on problems we needed to solve. And so you know, someone had done some data analysis and said, you know, what, most of the people, the highest percentage of people that actually leave Disney, leave in the first 90 days, Once you get people past 90 days, their retention rate goes way up. Because they’ve gotten used to the commute. They’ve got they’ve made friends or maybe they realize they can do the job. There’s but at the first 90 days, it’s really easy to kind of say, maybe this isn’t the right job for me, you’re not emotionally attached or connected yet.

You’re still the new person. You’re learning every day. So it’s stressful. You’re still learning how to where’s the cafeteria? And you know, there’s just a lot going on. And so what we realized was okay, well if we’re going to spend all this money to hire People, let’s spend more money to retain them. So they don’t leave, get them over that 90-day mark. And so we set up a program and we just said, leaders after one week, after 30 days, 60 days, 90 days, we want you to sit down with every new hire. And here’s a list of 10 or 15 questions you can ask them. How are you feeling about the job? Is there anything you want to be retrained in? Are you feeling comfortable with it? How’s it going in your personal life? Is there anything we can do for you, and just have that moment because you know, this is a big place and it moves fast. And it’s easy to be a number and people don’t know who you are, forget you’re there.

And so we wanted to make sure we had a process in place. And we and there was an impact. When people had great check-ins the leader was able to find out well, know I don’t feel as comfortable on the register. Maybe I could do like another day of training, or the commute is not like what I thought it was going to be. Can I get it take a couple of weeks off and get moved? And then we work with them on that. So when you take a personal interest in people and you really try to solve problems for them, you get repaid with people hanging around, because they know that you’re you put your hand out, you’re there to help them, you care about them, and they’re more willing to stay with you. And once you get over that 90 days, then you have a much better chance people still leave, but you’re at least protecting your investment.

Bryan Paul Buckley 20:16
And to the world of business travel, the quote is, if you invest in me personally, I’ll invest into you more professionally. So when I was reading this, Dan, I was thinking through my goodness, how many missed opportunities of companies that I’ve worked for that if they would have done that, for me going from non-travel to all of a sudden travel, and especially in a more of an intense clip, what that could have been like for me 30/60 and 90 days. So as you’re talking right now to be a leader of a business traveler, how do we take the application, the fast track results to this, you know, hiring and what did they say if I don’t train them well into this 30/60/90 days of being personal more than just, you know, let’s go after your Q1 MBO’s and KPIs and what are your results in those First 30/60/90 days, how do we take that personal side of your experience for that business travel leader to implement that in their world?

Dan Cockerell 21:08
Sure. But I mean, if you’re leading someone who, most of their job is travel, you really should make an investment to make them really good at that. And so, you know, hiring if you don’t, you know, everyone, there’s people out there who are have become experts in everything. And there are people like yourself who have become experts in travel. And I don’t know if you remember the movie, I’m sure you’ve seen up in the air with George Clooney. Right? And he talks about, here’s how you handle this. Here’s what you do with this and it because everyone has their…

Bryan Paul Buckley 21:40
30 seconds here, wasting a minute here.

Dan Cockerell 21:42
Yeah, they have their hacks, they have their you know, how do you get the right seat? How do you make sure and everyone has so you know like we do it at businesses with best practices. Why wouldn’t you take a leader who’s going to start traveling more aside and say, Look, I’m either going to find someone internally in the company who’s you know, a master at this. Or we’ll hire someone, or I’m going to send you to a class or here, here’s some materials or a podcast and YouTube channel. And here’s a list of all the things you really should have when you’re traveling, go ahead and expense them and have them available to you. And, you know, people learn it over time, but why not accelerate that learning process and find out and then when people get back, you debrief them, you know, how did the trip go? Anything that we should be working on had the travel agency do with your planning? And so what you’re doing here is a few things a, it’s continuous improvement, right? So you’re… because you know how I mean when it… when travel doesn’t go well. It’s like taking care of yourself. Other things don’t go well, you’re not as focused in the meeting. You’re maybe a little short-tempered. I mean, there’s a lot of stuff that goes along with that. So one is how do you continually make it better. And secondly, when you’re as a leader when you’re asking people how they did and that’s showing empathy, you care, you’re putting yourself in their shoes, to empathize with them. And when you start to show people you care about them, that you’re treating them as individuals, that’s what retains people that’s what guests of Disney World want. They want us to treat, make them feel special, treat them as individuals and our employees want the same. And so, you know, treat it like you would anything else, you know, when we, when you hire someone, you train them on a new software program or you train them how to operate a piece of equipment, why wouldn’t you train them how to travel efficiently? And with the right, all the right tips and tricks to really enjoy themselves and be able to take advantage of all the learnings maybe you had over time? And same with 30/60/90. You check in with them? Make sure how’s your family doing? I mean, we all know what the pressures are right?

Bryan Paul Buckley 23:40
Wait, wait. You mean, you talk about family? We’re talking about results here on the road and a quarter what why would a business leader ask about how’s your family doing and how tired you are? Why… Why would, Why does that matter, Dan?

Dan Cockerell 23:53
Yeah, well it comes back once again leading self you have to know that people will perform If everything in their life is in balance, and we all know for a fact that travel creates a lot of really tough situations for families, you know, if I know that you have a new baby at home, or I know that you’re a coach, or I know that maybe your son or daughter plays a varsity sport, I know that there is an interest there to be involved, probably. And if I can start talking about that, it doesn’t mean I’m going to just take say, Well, you know what, for the next five years, you don’t have to travel anymore. Don’t worry about it. But at least we can start working together and we can start negotiating, we can start having a conversation about it. Because most people say, Well, why would I bring that up?

I agreed to travel when I took this job. How can I go back now and say that I want to come home a day early? So I want to see my kids, it’s a great question and they can play and that should be in play that that conversation should be had because there’s lots of creative ways to do that. And once again, the more you help people reach their personal goals, like you said, they will be more likely to want to do more for you and find ways to give you more discretionary effort. And it’s a and you can help them a lot with that. And, you know, you and I talked when we met a couple of weeks ago, and we talked about that book, soccer-nomics, which was a sort of a lot like Moneyball it talked about which football soccer clubs in the world were really successful or not successful based on their spend. And it turns out that the town my wife’s from Leo, in the south of France, that team when you look at how much they spend, versus their results are one of the most efficient soccer teams in the world. They get the most results with the least amount of investment. And when they dug into it, they realized that one of the things they do, they have a great onboarding program and a great concierge program for all their players. Because a lot of these players you know, they travel from Brazil, Spain, Italy, UK, these countries, so they’re bringing their families with them.

They don’t speak the language they have to afford schools and Leo realizes You know what if we can take care of these families and help the spouse out and make sure the kids are being taken care of and get them in the right house, the right apartment and make sure they have the right transportation set up, they’re learning the language. Now the player can focus on playing, when he goes home at night, there’s not this sort of, I don’t want to be here. And he’s not on the field worrying about his family he knows are being taken care of. So it’s, it’s the whole package. It’s, you know, you want to take care of people. And if you put them in that, that situation, they’ll perform at a much higher level. But we seem to put those in silos and say, Well, your family is not our that’s not our thing where we pay you, we don’t pay your family, and people just don’t take a broader look at people’s lives.

Bryan Paul Buckley 26:42
And I love the example Dan, in fact, when we were kind of unpacking that conversation, I mean, even my first 90 days when I really really really started traveling hard in North America, and I’m gone most weeks, I didn’t know at the time that it was gonna be as much stress on my wife nor did she as a school teacher. And at that point, having really young kids didn’t know the stress that was going to be But the ability of, if I’d had a manager that I could talk to about that a leader kind of process, that of what that looked like and whether that meant I traveled less or whether that meant there is some assistance, you know, heading home. Like for example, you know, what if at that fourth day that the company paid for my wife to go out to eat on her own and pay for a babysitter. I mean, what’s a minimal cost for a company that’s going to be… but what would that say to my wife or I did you know, overseas and I came back for three or four weeks in a row and gone for like six weeks straight, international and all over the country. Well, the house is a wreck. What if there’s a few dollars and somebody came in to clean the house, what a difference that would have made so I absolutely love this stance. I really appreciate your taking that punch in a good way of why this is should be important to a business leader for business travelers. We’ll be back for the remainder of this interview. after this short break.

Overseeing a business travel Team is a challenge, especially when you just want consistent results. Is that too much to ask? There is a grind of business travel that has two levels of costs, if you consider the first is obviously the business traveler, and secondly is the company. When your business travelers only a short flight away from burnout due to the stress of the road, they’re costing you money and results the entire way. According to the Kingston study, 45% of the 200 frequent business travelers surveyed reported higher stress levels than normal while on work trips, and 31% said they’ve experienced emotional exhaustion, which is one of the major risk factors of burnout and this is on a weekly basis. Another study showed 80% of those who have experienced mental health problems, aka stress on the road, have never told her employer and you need to know you may not even realize burnout could cost you up to 200% of their salary. And this doesn’t even factor in the loss of productivity of that person going from busy to beat down to burn out. These stats are staggering. Get most companies continue to do business as usual or in this case, business travel as usual. Why? Too many companies who have business travelers and especially those that lead the road where your teams are just simply unaware of any signs of burnout, and as a result, elite road group has done the heavy lifting for you. We’ve created a resource called seven early warning signs for companies to avoid business travel burnout. You can find this absolutely free PDF resource at elite Road Warrior calm. Get your copy of the seven early warning signs for companies to avoid business travel burnout at eliteroadwarrior.com.

So I’m going to segue to we talked about training sometimes people just end With training, whether they only train for the product and services, or the extension of training, how to do business travel, how do you master the business travel life, but then it could stop there as well. You did a great job on packing in the book. There’s training, but then there’s also development, right? What’s the difference between the two? And why should both matter?

Dan Cockerell 30:22
Yeah, this started out. Interestingly, this concept. I have a cousin who went into West Point, and he flew helicopters army in Afghanistan. And he shared with us one time we were talking to him and his time had come up and he was trying to decide whether he was going to reenlist or leave the army and go work in the private sector. And he said he wanted to stay. But at the time, he said, You know what, the Army’s training me but they’re not developing me. And I said, Well, tell me more about that. He goes, Well, I know how to fly the helicopters. And they’re always investing me getting better at what I do, but they’re not helpful. Think about my future, they’re not looking at focusing on how I can better, have better relationships with people. And so training is sort of, I want to give you the skills so you can get better at your jobs, the company will do better.

And development is I want to give you training and skills is going to make you get better as a person that’s going to help you from a career long term. And a lot of companies just say, look, let’s get them trained. So they can execute X, Y, and Z. But that’s not enough. Because people want development, they want to feel like they’re growing. And some people, you know, they either say, well, you’re not getting promoted, so you can’t grow anymore. And I don’t think that’s true. I think you should continue to grow no matter what you’re doing. And there’s people at Disney and people I knew that they were fantastic at their jobs. And the worst thing we could do would be promote them because that they were in a perfect job. But we had to make sure they felt like they had a future. It’s not like I think what we end up doing is someone stays the same level too long. We start devaluing, saying, Well, I guess you hit your maximum, you hit your your potential. That’s fine, make those people feel great about what they’re doing. And they can deliver a ton of value for you. And a big piece of that is development, you can pay them more, you can do a lot of stuff. But a lot is development. And I think sometimes we only send the people who are moving up the ladder, and we look at sending them to do things we kind of take are solid people who did a really good job for granted. And I think making those investments in them is pretty powerful.

Bryan Paul Buckley 32:26
Especially if you want to keep them long term. And as a person grows and develops, you realize maybe I would like to do something different. So I love the focus of that in the book. And so let’s kind of turn it into relationships, though. So we obviously we dealt with the training and development side on here. But you personally, obviously are big on relationships. So is Disney because of obviously the four major values of that. So why is relationships so important to you and with your team members?

Dan Cockerell 32:54
Yeah. Well, it’s a couple things. I think, first of all, that’s sort of how I’m wired. I’ve always gotten things done through relationships. I always connected with people, I’ve always been pretty open minded. We traveled a lot when I was growing up. So I saw a lot of parts of the world, my parents were very raised me in a way and you respect everybody and we’re open and, you know, then in my career to be able to move to France, it really tested me to Okay, now you got to make relationships with people who don’t speak English. And how do you do that? And how do you connect with them? And so I do it naturally. But I’ve also come to realize if you make if you invest some time in doing that, it’s a great business strategy. It’s not, it’s not just like, well be a good person and be nice to people because that’s how you should be. When you have a relationship with someone, it gets rid of all kinds of friction. It gets rid of these small moments where you don’t trust somebody when you have a relationship. You just assume it’s a misunderstanding. Or the person or when you make a mistake, and you have a great relationship with someone. You can apologize and move on.

Rather than that becoming a point of breaking with the relationship. When you have a good relationship with people, when you want to give them feedback on something on performance, you don’t have to worry about how you’re going to set it up. You just tell them because you have a great relationship with them. And they’re more likely to listen to you because they know that you’ve spent the time to get to know them. And once again, it’s like if I want to, if I want to get the most out of people from a performance perspective, I have to get down to know them individually. I’ve heard people before say, Well, you know, in my department, there’s favoritism, everyone’s treated differently. I say, Well, good. Now, you know, I don’t I do I favor people who perform better. That’s true. And, so I said, I will treat people differently when I had a one on one with people. Some people we talked for a long time about their kids, that that’s what their thing was, and other people we talked for a while about their dogs, and other people we get right to business and just talk about business because they really didn’t I want to talk to me about their personal life that wasn’t their personality. And so I didn’t try to treat everyone the same. I tried to figure out how they’re individually different and connect with them there. And I once again it was up to me to get them the most comfortable that it could be to perform the role. And if I could get that relationship it just like you said, it greases the wheels and it made everything easier.

Bryan Paul Buckley 35:19
And you gave a great example that in the book, which surprised me, it wasn’t that difficult Dan, where you would take a new individual a new hire, it was on your team out to lunch, but it wasn’t to talk about anything of their job unless it came up. It was specifically to get to know them the personal side And to your point right here, whether they wanted to talk only business there or was really shy about their family or to find out for the example like you gave earlier, “well I got a newborn back home,” or “I’ve got two kids about ready to go to college” or “I have a special needs child” or whatever is going on in their life, that you could leverage that in a good way to serve them. Well, back to the quote, if you invest in me personally, I’ll invest more in You professionally. Right? You also gave, like a questionnaire to them. So can you talk just for a moment of why you did that? And what were the benefits of just taking a little bit of time, and handing out a questionnaire?

Dan Cockerell 36:11
Yeah, I just give a questionnaire and just say, Look, I don’t have a photographic memory. And if you can fill out as much as you feel comfortable filling out, but who’s your spouse, your partner? What is their name? And what are your kids names and ages? And when’s your birthday? You know, HR is like “we can’t ask them what year” I’m like, I’m not, I just want to know on their birthday to say happy birthday. That’s my goal. I want to talk to them about what’s your favorite snack? What’s your favorite restaurant? What’s your favorite song? What’s your favorite alcoholic, non-alcoholic beverage, your favorite snack? So then when we had a Christmas party, or I was looking to send them a basket to thank them for something or we were having a team outing, my assistant not only me, but my assistant could look at that list and call them and say look, I know you’re vegetarian. In the restaurant we’re going to these are the options they have. And now I’m treating them as individuals just role modeling how I want them to treat their people. And it was it wasn’t sort of this subtle thing. I just asked them straight out and said, Look, I’m not gonna pretend I remember all this stuff. But sure enough on the way to a Christmas party or reception somewhere, my wife and I would be driving and I’d say, okay, tonight, we’re going to see all the general managers here are their names, this is their spouse’s names, and she remembered a lot of them. And it made a big deal when she walked up and introduced and knew their names. And once again, it wasn’t like, I know a lot of people seemed it seemed a little calculated, but um, you know, we all have these computers in our pockets now called iPhones or androids and you can put a lot of data in there, so why not? Why not have this stuff, remember it? And, and then you can find these little ways to treat people special during the really busy times. You know, put a pack of Snickers bars in your office, like maybe you can forgot you’re like, wow, Dan, What a lucky guy. He didn’t know that was my favorite. Well, yeah, I did. He told me two years ago.

Bryan Paul Buckley 37:59
Exactly. You made it easy. Yeah, I know that we still need a long pitch, man, just because you got the questionnaire doesn’t mean you’re going to use the questionnaire. Right? You know, and what I would add for a business travel leader is what is your anniversary? And that wouldn’t be for the business traveler. It’s how can I make sure the business traveler is not gone on his anniversary or his wife’s birthday? And I failed at both those too many years. And it is a constant reminder, that boy, if I have a chance that I’d have to take that trip on a Thursday to make my wife’s birthday or make my wife’s for our anniversary would have made a huge, huge difference.

Dan Cockerell 38:33
And anticipating it’s so powerful. It really is.

Bryan Paul Buckley 38:37
So how and Why did you implement consistent recognition with your team? You got to know them. But then you constantly did recognition and you did it in some really unique and creative ways. Why is it important? And can you give me some examples?

Dan Cockerell 38:53
Yeah, once again, I think a lot of people think Well, yeah, recognizing people it’s a nice thing to do, builds morale and makes people feel better. Once again, it is a great business strategy. Because recognition, the side benefits of it are making people feel better building morale. Yes. But the purpose of recognition is to reinforce behaviors. When you do something that

Bryan Paul Buckley 39:16
Why did you do it again, because this is important instead of just because it’s the employee of the month. Nobody cares about, or knows it’s fixed anyway, or you get picked because you weren’t the last 11.

Dan Cockerell 39:25
So why do you do it? You’re reinforcing specific behavior. Exactly. So if I read a guest letter, and I read that, you know, as a cast member, someone said, You know, I was at the Emporium shopping at Magic Kingdom, it was my little girl’s birthday. And they went in the back and they brought out this balloon for her and they all sang happy birthday, and I want to thank John for making that happen. Well, now I can take that letter. I can let everyone know write John a letter and I can put his you know, picture on board and say, John, thank you so much for creating this magical moment for this family. Thank you for getting that balloon, and you know free balloon-like free balloon at Disney. I mean, those things are like 15 bucks. So a free balloon is a big deal. And now not only does john know Wow, I didn’t know that was such a big deal, but I’m going to do that again. Because apparently that’s a big deal here. Then you have all the other cast members looking at John going well, shoot, I can do that, you know, let me do that too. And now you’re building more of these moments. So people you’re just communicating to people about the things they’re doing are valued. And that can be things big and small. But it has to be about something specific. You know, a lot of people have the boss. Hey, man, I just want to say we really glad having you here. Well, that makes me feel good. The second time we like you on the team. Third time you’re like, Okay, why? What is it I do that you like me being here? It has to be specific.

So I know how to continue to do whatever it is you like that I do. And for a lot of people, something for most people I’ve found it’s peace of mind. It’s just going home, be able to tell your wife, hey, my boss said I was doing a great job today. So this week, we’re good because I know there’s a lot of mistrust out there and people are just They never know what’s going on and into someone for someone to tell you for now, but you’re doing a great job. And it’s like, all right, I don’t care what level of an organization you are, they love hearing that. And some people, it’s they’ll tell you, it’s not a big deal, but it is writing them a little note sending them a text message. You know, after the Christmas season, we work really hard, send him a couple of meal coupons for them and their spouse and maybe a bottle of champagne and saying, thank you so much for you know, being here, 14 days straight, great season, I really appreciate your commitment, in fact, throughout the park every day with your people, and it just you just keep reinforcing that. And it just… people will, well, at a minimum say, well, you appreciated it and a maximum they’re going to do more of it, because you’ve been very clear about what you value.

Bryan Paul Buckley 41:45
And, Dan, you mean, you mentioned that in the book as well. I mean, it’s this attitude of being personal but being specific, it’s the nuance of, well, what’s expected but just because it’s expected doesn’t mean it’s appreciated. And I even like how you touched on it, making sure you know about person’s, well, do they want praise or recognition publicly? Or are they prefer privately? Do they want it written? Or would they rather have it oral? Or would they like it monetary? Or would they like it to be, you know, an object or something like that. So I just really don’t want to make sure we fly by that all pun intended here. We’re talking about business travel, because of business travelers who out there doing it and sacrificing so much. There are so many ways as a business leader that we could come back and really, really serve them by recognizing, so I’m gonna hit you with some lightning round right here. Okay, here, Dan.

Preferred airlines.

Dan Cockerell 42:44
Southwest.

Bryan Paul Buckley 42:45
All right.

Dan Cockerell 42:48
And Virgin,

Bryan Paul Buckley                                                                                                                                                                I was just gonna say who’s your secondary, especially with you flying International. Yeah. window or aisle.

Dan Cockerell                                                                                                                                                                              I go between both just depending on the length of the flight and

Bryan Paul Buckley 43:05
does that mean you’re a middle seat guy if you’d like to go between the two of them and just you in the row

Dan Cockerell 43:09
no one wants a middle seat.

Bryan Paul Buckley 43:11
Good point. Good point. One thing you always do on a flight?

Dan Cockerell                                                                                                                                                                            I sleep. I’d love to be productive but man I can just close my eyes and out and I’m asleep and I can sleep through anything and that’s what I do on the plane.

Bryan Paul Buckley                                                                                                                                                                    If we’re on the same flight and in the same row. I want you in the window, not the aisle, because I gotta go to the bathroom because I’m a chronic urinator on a plane. I drink too much water

Dan Cockerell 43:33
there you go those longer ones, then you don’t want me in a window seat.

Bryan Paul Buckley 43:36
Nice, nice, preferred hotel chain?

Dan Cockerell 43:40
Um, yeah, Marriott is we’ve had some great experience with Marriott. And you know obviously we don’t get to go there a lot but when you go to you know, four seasons is awesome. Although I’m always whenever I go there, I have a client for that one.

Bryan Paul Buckley 43:56
Well done. Well done and your dad was big Marriot guy for obvious reasons. rental car or rideshare

Dan Cockerell 44:05
rideshare I used to you know, get a car once a while but now I mean to me Lyft and Uber and all the scooters you can get and all that stuff I actually I was in San Antonio, I was at a hotel and I had a flight like four hours later and I got one of those little lime scooters with my suitcase and I scootered to a brewery about a mile or two away and then took a cab from there or an Uber from there so there’s all kinds of creative ways to travel But yeah, I love the rideshare very efficient

Bryan Paul Buckley 44:34
That’s awesome. Least favorite airports in the world.

Dan Cockerell 44:40
Gosh, um I don’t know if I have a least favorite although I do know that every time we buy off we’ll fly through Amsterdam and its gigantic airport I don’t know if it’s the way it’s designed, but it seems like we’re always about to have a heart attack by the time we get to the next gate. So, but generally, we’ve had some pretty good experiences the past couple of years since we’ve been traveling more with airports and stuff and we’re pretty organized but…

Bryan Paul Buckley 45:12
That helps. Yeah. favorite city to frequent?

Dan Cockerell 45:19
New Orleans. We used to do our tradition Actually, we I never had a T-shirt made but after December, in two weeks of December Christmas at Disney is two business weeks of the year. And I’d work every day many hours a day. And then the weekend after New Years, we would go to New Orleans and I called it the main street to Bourbon Street tour. You know, the kind of cleanest place in the world to the roughest places or exactly in a manner of speaking. Love going down there and having oysters and listen to music and *unintelligible*

Bryan Paul Buckley 45:52
last one biggest road trip pet peeve?

Dan Cockerell 45:56
yeah I don’t have a lot of pet peeves but there is something I always whenever I’m in a hotel I’ll write a note to the gym of I see this. You get up in the morning, and you get in the hallway and the plates from room service are still there from the night before. It’s just, it’s just not right. That’s an odd checklist. It’s just it just makes you feel like nothing is going good.

Bryan Paul Buckley 46:20
especially coming from your history with Disney and obviously how clean those rooms are and just how organized things I can only imagine what that is for you. So any closing thoughts for us as business travelers and especially business travel leaders?

Dan Cockerell 46:40
Yeah, I just want to re I want to come back to that idea that you know, when you’re under the when you’re under pressure to perform whether you’re traveling or not keeping yourself when I find I get under stress. I’m like, let me go take a run. I just feel better or go take a walk You know, and I know you drink a lot of water, there’s just a lot of these little habits that people just don’t realize are so important and are gonna make a big difference. They’re right in front of you. And you just got to take advantage of them. And I had just back in February, I won’t tell the whole story. But you know, my wife and I are pretty fit, we work out, we eat pretty healthy. And back in February, took a run, I had some chest pain, I ignored it.

Two weeks later, I swam, and it came back and we went to the clinic, then the cardiologists, and within 72 hours I had a heart catheterization, and my Widowmaker artery was 95% clogged. And so, you know, rushing around, we’re running our business, we’re busy doing everything. And I was literally, I don’t know, weeks away from dropping dead, and none of it would have mattered. And so I just think you just got to pay attention, pay attention to things. Go to the doctor. There’s great technology now. I mean, I did a heart catheterization, I was out running four miles, 48 hours. Later, I mean technology that is all there. There’s no reason you shouldn’t know if you’re not to your best health. And once you get that done, then go off and work do stuff with your family and figure out how to be a great business person and how to travel well and do all that other stuff but just don’t take the health part for granted because it’ll catch up with you.

Bryan Paul Buckley 48:19
I appreciate you saying that. And that’s the reason you started the book with leading self and to the title of your book. How’s the culture in your kingdom can obviously be you know, a double, double, or triple entendre you know with obviously Disney but it could also mean within our team, but also obviously means our self here. So if you are a business traveler or specifically a business travel leader, pick up the book how’s it culturing your kingdom? lessons from a Disney leadership journey. Dan, how can we find out more about you follow you hire you learn more about you and what you have to offer?

Dan Cockerell 48:51
Yeah, sure. You can go to Cockerellconsulting.com. My wife built the website and it’s fantastic. It’s got videos of us. It’s got links to everything we do. Do an article the week I started sending those out like 23 years ago when I first got email that would go outside of Disney. And every week I’d send an article to my managers and I’d send it to people and I built up a mailing list over the years and now that I left Disney I’m continuing to do it it’s I just collect articles I think are really good. It’s food for thought. And those come out every Friday morning. You can sign up on Cockerellconsulting.com, my podcast “Come rain or shine comes out every Thursday morning. We’re at like 105 episodes now with Jodi, and my cell phone number’s on there, my email’s on there and we do customized workshops. I do executive coaching, we do business consulting, we kind of we don’t say no to anything. If you’re looking to help with leadership or management things. We’ve Valerie and I’ve done it, so there you go.

Bryan Paul Buckley 49:49
That’s awesome. I’ll make sure all the links are in the show notes. Dan, what a pleasure, man. I mean, for the moment we had a conversation, to even actually even before that listening to the interview with our friends and ally Jeff Brown three delete podcast seems like a lot of shameless promotion for that guy recently, but earned, because of what he does brought us together, Jody, and I just love how things kind of come together. But most importantly, I want to thank you for being willing to take your experiences and put them into the world of the business traveler and the business travel leaders. So I greatly greatly appreciate that Dan.

Dan Cockerell 50:22
Thanks, Brian. I like I love your energy. I was excited to do this because you’re, you’re on all the time. It was good. I hope everyone enjoyed and thanks for doing what you’re doing.

Bryan Paul Buckley 50:31
I appreciate. Thanks, Dan. I’d like to thank Dan Cockerell for his time. Man, his challenges as a leader specifically going to us as business travel leaders of how we can maximize recognition, training, and development relationships so we can improve our business travel team and keep consistent talent and draw top talent. You can find the transcript and everything reference in this interview in the show notes at eliteroadwarrior.com/088 along with the free resource seven early warning signs for companies to avoid business travel burnout. I personally love to hear from you and you can connect with me on my primary social media pages. LinkedIn Bryan Paul Buckley. Also at the company page elite road warrior and on Instagram @eliteroadwarrior

but as I always say it is so critically important. Wherever you are on the road, do something anything, just not nothing to master the business travel life, leverage this interview with Dan cockerel to help you become and remain an elite roadwarrior today to eliminate burnout and exceed results. You got this! Man, I think that so much of Dan.

Written by Bryan Buckley · Categorized: PERFORM, Podcast, REST · Tagged: ERW Podcast, podcast

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